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Hello, When using the ITSM Change management across multiple countries how is managed the timezone ? Thanks, Michel Hi Team, Getting below error while trying to assign an incident to the support group member. Please let us know what could be the issue?
- score180On Roadmap
Some of the forms/dialogs in the ITSM Suite do have a descriptive title in the browser tab like "Application Administration Console" or "Request Entry Console". But the majority of the forms will only display somethin... Good morning. I signed into BMC Communities this morning and found quite a few of my posts approved by the moderator and some rejected. It is odd because these are old posts. Why would posts need to be... Hi all, We are using mid tier . now plannig to use smart it instead od mid tier. We have customizations. Is tehere a guide or sth to explain how to migrate or implement this customizations or functions on sm...
- score370Product Team Review
Its observed that that the Change in People Record Status (in CTM:People form) has no effect to the status of the User Record. This creates confusion and specially when Customers have LDAP Integration, this is a funct...
- score160Below Review Threshold
Following capabilities are missing or hard to specify in AR System REST API compared to Atrium Core REST API: Parameter AR System REST API Atrium Core REST API Default limit - 500 Total records - num_matches=true Quer...
Hi, This RFE regards BMC's Virtual Chat product. We are currently running version: 126.96.36.199 with the latest fix: VC_910200_2019FEB15_CU_CNT. Previously raised Case: "00730170 - Quantify workload" with the sam... Hi guys! Some of our customers are used to customizations in Remedy and for some of them Smart IT is way too inflexible at the moment because they would loose a lot of functionality. This situation is really ...
- score205Product Team Review
At the moment, whenever a ticket (Incidents/Work Orders) is updated by the customer or different agent than the assignee, the Assignee will have no way to be notified. If agents are working with hundreds of tickets, i... Hello, Can someone please advise me on the below issue. I have created a Smart Report grabbing information about Parent and Child Assets. I need to compare the 'Room' assigned for the Parent and Child... I'm running into an issue where time on a column is causing issues: If I create a Calculated Field and use the Day Function on a Start Date column and have a result in Start Date like 07/27/2017 12:00 AM then ... Hi ! Is it possible to change the incident template when creating a ticket from the smart recorder ? Example : I select the template A, then I click on Create. But, after doing this, I am not able to change the tick...
- score185Product Team Review
Hi, similar to the idea Copy change option in Smart IT it would be nice to have the feature as well for work orders. Cheers Christoph
- score785On Roadmap
The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp. The first ever touch point for any Smart Reporting user involves logging into Smart Reporting with a crosslaunch, typically from Midtier or Smart IT. Hence it is important to understand the required configuration and ... I have created a dashboard, no issues. Problem what I am facing is to implement filter in Dashboard? My report is containing filter in Submit Date and I want to see the filter in Dashboard also. Can anyone locate me w... We are extremely pleased to share that the leader of the BMC SaaS Operations has been honored by Computerworld as a Premier 100 Technology Leader for 2017. Nandu Mahadevan is the Vice President of SaaS Operat... Smart Reporting for customers has been an extremely useful and powerful reporting tool. With its easy-to-use report writer for non-technical users, and drag-and-drop simplicity for formatting and data selection, this ... Vyom Labs invite you to join our webinar on Crank Up Your Contents on BMC Smart Reporting Aug 23, 2017 | 11:00 AM CST Join us for 30 minutes to learn: Background on Smart Reporting & its platform An...