• Screen Resolution for ITSM

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  • Smart IT - Xml text in activity shows in one line.

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  • Remedy Smart Reporting  - The Import Content Results Indicating "Contents Not Found"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite COMPONENT: ITSM In-A...
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  • Smart IT & DWP with RSSO showing spinning wheel after login

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  • When creating a change request from Incident ( Move Incident to Plan and Schedule-> click on drop down in process bar -> Generate Change, the Incident note field is not being copied in the change request.

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  • Templates displaying mulitple times in Incident/Change Template Selection dialog

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  • The Run Process active link action failed because this Run Process command was used incorrectly. (ARERR 9366)

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  • How to disable SMART Report Link in Smart-IT after installation

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  • Duplicate approvals getting generated after submitting a Service Request

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  • User sporadically get an ARERR106 when creating CI in asset management

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  • BMC Rule Based Email (RBE) - Troubleshooting

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  • Smart IT 1902 缓存的刷新方法

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  • Smart IT - How to change date and time display format?

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  • Smart IT 18.05 /18.08 release encounters performance issue - includes video

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  • Support Group update via Data Wizard does not update reference in AST:AssetPeople

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  • SRM Export - The export is completed but there is no .arx created or there is blank .arx file created

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  • If the Reported Source field is added to Smart IT it will automatically set it 'Web' by default while creating Incidents

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  • Document- BMC document available that lists all the Forms, Fields, and a brief description of each field for the different modules? (Incident, Change, Release, Work Order, Task)"

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  • Approvals do not work after only ARS/CMDB upgrade to 18.08.01 and not ITSM/SRM - "ERROR (417): The group name is not a defined group." while performing any activity.

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  • Is there a task email notification available to notify a user when a task is in staged status?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Change Management Application APPLIES TO: BMC Re...
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