• missing technical notes for kcs-template

    score55
    Below Review Threshold
    11 votes
    We miss the technical notes for the kcs-template, like for the other 3 templates (how to, known error, problem) There are Solutions that end users can apply. But there are also alternative Solutions that only the IT...
    Zoran Milutinovic
    last modified by Zoran Milutinovic
  • ITSM 19.02 - Error when submitting an incident with invalid categorization data via the "HPD:IncidentInterface_Create" form

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite COMPONENT: Remedy Se...
    Knowledge Admin
    last modified by Knowledge Admin
  • Smart recorder searches issue with firstname%lastname when allowPersonSearchByNameOnly is set to true in CCS

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT COMPONENT: Remedy with Smart IT ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Smart IT - Remove Owner Group and Owner Fields from Remedy

    score10
    Not Planned
    4 votes
    The Owner Group and Owner fields are not accessible in Smart IT for anyone. These fields seem to be hidden. Unable to see or change the Owner Group & Owner fields in Smart IT.   The majority of knowledge art...
    Julie Anthony
    last modified by Julie Anthony
  • Performance issue when updating Work Order status. Missing indexes for the field "Parent Request ID" (1000002706) on the form AST:CMDB Associations.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite COMPONENT: BMC Servi...
    Knowledge Admin
    last modified by Knowledge Admin
  • Smart IT/RSSO in 18.05 (unpatched) gives a spinning wheel icon/blank page when attempting to log in

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT APPLIES TO: Remedy with Smart IT 1...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting Job Console DMT UDM load issues

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite COMPONENT: Remedy IT...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting DMT UDM Load Balance and Server Group issues

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite COMPONENT: Remedy IT...
    Knowledge Admin
    last modified by Knowledge Admin
  • In SRM 18.08 in a Work Order, when clicking Work Info History button, 5 fields are visible which should be hidden.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Service Request Management COMPONENT: BMC Service R...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy Smart Reporting - Error occurred when connecting to the database: java.lang.Exception: Source AR System is marked as unavailable

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite COMPONENT: ITSM In-A...
    Knowledge Admin
    last modified by Knowledge Admin
  • How RKM search works?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Knowledge Management Application COMPONENT: Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Functional differences between Company Types in ITSM Applications

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite APPLIES TO: BMC Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Disable Email Notifications on a per client basis.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite QUESTION: Is it pos...
    Knowledge Admin
    last modified by Knowledge Admin
  • SmartIT - Offline users being shown in smart recorder searches

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT APPLIES TO: SmartIT QUESTION: ...
    Knowledge Admin
    last modified by Knowledge Admin
  • For some SRs, the Completion Date is earlier than Submit Date due to a Linux server out of sync with others in system time

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Service Request Management PROBLEM: There is an i...
    Knowledge Admin
    last modified by Knowledge Admin
  • Unable to login to Smart IT using RSSO 18.02 or 18.08 after Smart IT upgrade from 2.0 to 19.02

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT COMPONENT: Single Sign On APPLIE...
    Knowledge Admin
    last modified by Knowledge Admin
  • Cannot establish a network connection to the AR System Plug-In server ARERR 8760

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Service Level Management COMPONENT: BMC Service Lev...
    Knowledge Admin
    last modified by Knowledge Admin
  • Adding value to the Term Conditions field in asset

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Asset Management Application COMPONENT: Remedy A...
    Knowledge Admin
    last modified by Knowledge Admin
  • Create new Change screen moves fields from scratch behind menus

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT COMPONENT: Remedy with Smart IT ...
    Knowledge Admin
    last modified by Knowledge Admin
  • RSSO integration with Smart IT and AR Server, user not able to login into developer studio, invalid username password.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT COMPONENT: Remedy with Smart IT ...
    Knowledge Admin
    last modified by Knowledge Admin