• Giving your remote workforce access to IT Service Management

    Many of our customers have raised the question on how we can expose IT Service Management to the remote workforce. High level steps Architectural Diagram Resources   High level steps Create Web Ser...
    Volker Scheithauer
    last modified by Volker Scheithauer
  • Problem with passing parameters to create incident with REST API POST using Invoke-RestMethod in powershell script

    This may be an easy challenge for seasoned powershell scripters.  I am using Remedy ITSM 9.104.002 and trying to create an incident via REST API POST using Invoke-RestMethod in a powershell script.  The erro...
    Stephen Ferrari
    last modified by Stephen Ferrari
  • Hot Off The Press: May 2020

    Free trials, new releases, betas and more! There is a lot of great content in our May 2020 newsletter, so don't miss this one! This month we cover the following topics: Struggling with the Covid-19 ‘new normal&...
    John Weigand
    created by John Weigand
  • Hot Off The Press: April 2020

    The world is quite a different place right now, and BMC wants to help you navigate some of these new challenges. This month, we cover the following topics: Tools to support your organization working from home during ...
    John Weigand
    last modified by John Weigand
  • Handling an Influx of Help Desk Emails

    Problem Statement You may have an influx of emails to your support centers due to the shift in employees working remotely.   Solution An option to ensure your help desk remains productive is to leverage a “...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Giving your remote workforce access to Smart IT

    Many of our customers have raised the question of how we can expose IT Service Management / SMART-IT to the remote workforce.   See below posts   Giving your remote workforce access to IT Service Managemen...
    Gregory Kiyoi
    last modified by Gregory Kiyoi