For those customers who want to actively test the new SRM process definition capability without Flash, which is planned to be rolled out to on-premise customers as part of 20.02 patch 1 release, we now have a brief opportunity to do so as part of our current beta program. Please register for the beta program at Join us for the new BMC Helix ITSM / Remedy ITSM User Experience Beta Program. This will give you access to the beta community, where we share how you can participate in the beta testing for SRM process definition. Please note that this test opportunity is limited until August 7.
Expiring the announcement will not delete it but will remove it from the public announcement list. Are you sure you want to expire this announcement?
Are you sure you want to delete this announcement?
Many of our customers have raised the question on how we can expose IT Service Management to the remote workforce. High level steps Architectural Diagram Resources High level steps Create Web Ser... This may be an easy challenge for seasoned powershell scripters. I am using Remedy ITSM 9.104.002 and trying to create an incident via REST API POST using Invoke-RestMethod in a powershell script. The erro... Free trials, new releases, betas and more! There is a lot of great content in our May 2020 newsletter, so don't miss this one! This month we cover the following topics: Struggling with the Covid-19 ‘new normal&... The world is quite a different place right now, and BMC wants to help you navigate some of these new challenges. This month, we cover the following topics: Tools to support your organization working from home during ... Problem Statement You may have an influx of emails to your support centers due to the shift in employees working remotely. Solution An option to ensure your help desk remains productive is to leverage a “... Many of our customers have raised the question of how we can expose IT Service Management / SMART-IT to the remote workforce. See below posts Giving your remote workforce access to IT Service Managemen...