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How does your organization create and manage knowledge to support ITSM? Is there one clearing house "Knowledge Management" group? Or do you have each support group manage it's own knowledge? Or do you have a different... Our Remedy ITSM applications installer today allows to select, which of the ITSM applications (Incident Management, Problem Management, Change Management, Asset Management, Knowledge Management) to install. Are you ma... So this is no big secret that the leading “Zeros” in the Ticket IDs are… impractical! A recurrent practice is of course to scrap them away, but I haven’t seen a common consensus yet on... I use the following functionality included in BMC Remedy Asset Management: If I could contact you, please leave contact info or contact me thru BMC Communities. Thanks.