• Smart IT - Ability To View Change Calendar

    279 votes
    At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built calendar for change...
    Scott Weber
    last modified by Scott Weber
  • Smart IT - Provide 'Advanced Filter Qualification' box for the 'Ticket Console'

    On Roadmap
    254 votes
    When defining Filters within the 'Ticket Console', the limitation is to the various filtering options provided, however these filtering options do not include the ability to use 'NOT' or 'AND/OR' syntax, i.e. to exclu...
    Ash Hall
    last modified by Ash Hall
  • Smart IT Ticket Console - Extend Filtering Options

    On Roadmap
    238 votes
    This idea is about the Smart IT Ticket Console. At the moment it offers various filtering options. Nevertheless, our customer request to have filters for all underlying ticket fields. This includes at least customer ...
    Oliver Koplin
    last modified by Oliver Koplin
  • Support for SRD Actions in Smart IT

    On Roadmap
    213 votes
    When you create a service request via smart recorder it would be very helpful if the configured Actions will be supported in Smart-IT as well.
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Display of "Audit Log" from 'HPD:Help Desk Audit Log' into the "Activity" of Smart IT

    On Roadmap
    199 votes
    The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp.
    Alexander Rudi
    last modified by Alexander Rudi
  • Format of DWP/SmartIT Activity Log

    On Roadmap
    196 votes
    Hi, it would be very useful if the format opportunities in Digital Workplace and Smart-IT will be enhanced. Similar to the Knowledge Management in SmartIT a toolbox is needed to format the text and put screenshots i...
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Smart IT : Activity Log should capture Assigned Support Group

    On Roadmap
    194 votes
    In Smart IT 1.5 the Activity Log captures only the Assignee name (the note is "Assigned to: Agent-X by Agent-Y"). But if after the Activity Log was updated with the Assignee name and after that the ticket is assigned...
  • Share Console Filter in Smart-IT

    On Roadmap
    190 votes
    Hi, it would be a great enhancement if you can share any filters in smart- IT with other users.
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Smart IT - Console Refresh Interval

    On Roadmap
    182 votes
    I would like to submit an idea for the below use case   The Smart IT Console does not appear to auto-refresh, and there is no refresh button.  Users who regularly monitor the Console must click on a differe...
    Vaibhav Wadekar
    last modified by Vaibhav Wadekar
  • Smart IT - Add custom fields as new columns to console

    174 votes
    Smart IT has the ability to add new fields to the forms, but there is currently no way to make new fields available as columns.  In addition to various custom fields, there are several OOB fields that are useful,...
    Evan Ruble
    last modified by Evan Ruble
  • Approval Console in Smart IT

    On Roadmap
    173 votes
    It would be very nice if the Smart IT appear Approval Console with the ability to manage agreement.
    Elena Zhuk
    last modified by Elena Zhuk
  • Smart IT - Custom Dashboard KPI Configuration

    On Roadmap
    171 votes
    Within the Smart IT Dashboard, a number of KPI's are shown which are preset and cannot be adjusted by the end-user administrator. Companies all have differing qualification and terminology for their KPI calculation, t...
    Ash Hall
    last modified by Ash Hall
  • Copy change option in Smart IT

    167 votes
    Hi All,   Most of the users use copy change feature which is really a user friendly option. It will reduce lot of work when changes has to be created in bulk. We should have an option of copy change in Smart IT ...
    KiranSingh Rajput Kishore
    last modified by KiranSingh Rajput Kishore
  • Needs attention flag in ITSM console tables

    Coming in Next Release
    166 votes
    Implement needs attention flag similar to what SRM offers in the SRM Request Entry console. Today, IT staff working with ITSM console have no insight whether someone else changed an ITSM record (changed field value, a...
    Peter Adams
    last modified by Peter Adams
  • Add Product Name & Product Categorization fields to list of filters in Smart IT Console

    On Roadmap
    162 votes
    It would be very helpful to be able to filter tickets in the ticket console in Smart IT by Product Name or any of the product categorizations.
    Susan Evans
    last modified by Susan Evans
  • Smart IT - Email template

    On Roadmap
    160 votes
    We are sending a lot of emails to our users (eg. welcome message, mail with credentials etc...)   What we miss in SmartIT is an Email template function.   A function like from a work order, an incident, a ...
    Barthelemy Sigart
    last modified by Barthelemy Sigart
  • Smart IT - Ability to Edit Activity Entries (Work Info)

    On Roadmap
    162 votes
    It is not only essential, but every user in our organization said it is a huge inconvenience to not be able to edit activities (work info) entries in Smart IT.  This should be a high priority to resolve and allow...
    Brett Aurich
    last modified by Brett Aurich
  • Smart IT: Please support active Hyperlinks in all Kinds of Text Fields

    Product Team Review
    156 votes
    In a modern application, regardless whether mobile, client or browser based it is a standard feature to recognize a URL (or URI) as an active hyperlink. Copy and paste any http: or ftp: or file: urls (or their secure...
    Thomas Hammer
    last modified by Thomas Hammer
  • Smart IT Ticket Console: Add Operational Categorization to List of selectable Filters

    On Roadmap
    155 votes
    In addition to several good ideas about enhancements for the ticket console in Smart-IT, I'd like to post this very specific one: Please, add the 3-tiers of operational categorization to the console filters. Very oft...
    Thomas Hammer
    last modified by Thomas Hammer
  • Show Approval History of Service Requests in Smart IT even after they got approved

    Product Team Review
    152 votes
    Hi guys!   We have configured Service Requests which need approvals. As long as this request is waiting for an approval, you have access to the name of the Approver in Smart IT: Once the approval is done, th...
    Tamara Ehmoser
    last modified by Tamara Ehmoser