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At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built calendar for change...
- score1270On Roadmap
When defining Filters within the 'Ticket Console', the limitation is to the various filtering options provided, however these filtering options do not include the ability to use 'NOT' or 'AND/OR' syntax, i.e. to exclu...
- score1190On Roadmap
This idea is about the Smart IT Ticket Console. At the moment it offers various filtering options. Nevertheless, our customer request to have filters for all underlying ticket fields. This includes at least customer ...
- score1065On Roadmap
When you create a service request via smart recorder it would be very helpful if the configured Actions will be supported in Smart-IT as well.
- score985On Roadmap
The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp.
- score970On Roadmap
Hi, it would be very useful if the format opportunities in Digital Workplace and Smart-IT will be enhanced. Similar to the Knowledge Management in SmartIT a toolbox is needed to format the text and put screenshots i...
- score970On Roadmap
In Smart IT 1.5 the Activity Log captures only the Assignee name (the note is "Assigned to: Agent-X by Agent-Y"). But if after the Activity Log was updated with the Assignee name and after that the ticket is assigned...
- score950On Roadmap
Hi, it would be a great enhancement if you can share any filters in smart- IT with other users.
- score900On Roadmap
I would like to submit an idea for the below use case The Smart IT Console does not appear to auto-refresh, and there is no refresh button. Users who regularly monitor the Console must click on a differe...
Smart IT has the ability to add new fields to the forms, but there is currently no way to make new fields available as columns. In addition to various custom fields, there are several OOB fields that are useful,...
- score855On Roadmap
It would be very nice if the Smart IT appear Approval Console with the ability to manage agreement.
- score855On Roadmap
Within the Smart IT Dashboard, a number of KPI's are shown which are preset and cannot be adjusted by the end-user administrator. Companies all have differing qualification and terminology for their KPI calculation, t...
Hi All, Most of the users use copy change feature which is really a user friendly option. It will reduce lot of work when changes has to be created in bulk. We should have an option of copy change in Smart IT ...
- score830Coming in Next Release
Implement needs attention flag similar to what SRM offers in the SRM Request Entry console. Today, IT staff working with ITSM console have no insight whether someone else changed an ITSM record (changed field value, a...
- score810On Roadmap
It would be very helpful to be able to filter tickets in the ticket console in Smart IT by Product Name or any of the product categorizations.
- score800On Roadmap
We are sending a lot of emails to our users (eg. welcome message, mail with credentials etc...) What we miss in SmartIT is an Email template function. A function like from a work order, an incident, a ...
- score780On Roadmap
It is not only essential, but every user in our organization said it is a huge inconvenience to not be able to edit activities (work info) entries in Smart IT. This should be a high priority to resolve and allow...
- score780Product Team Review
In a modern application, regardless whether mobile, client or browser based it is a standard feature to recognize a URL (or URI) as an active hyperlink. Copy and paste any http: or ftp: or file: urls (or their secure...
- score775On Roadmap
In addition to several good ideas about enhancements for the ticket console in Smart-IT, I'd like to post this very specific one: Please, add the 3-tiers of operational categorization to the console filters. Very oft...
- score740Product Team Review
Hi guys! We have configured Service Requests which need approvals. As long as this request is waiting for an approval, you have access to the name of the Approver in Smart IT: Once the approval is done, th...