• Smart Reporting Crosslaunch

    The first ever touch point for any Smart Reporting user involves logging into Smart Reporting with a crosslaunch, typically from Midtier or Smart IT. Hence it is important to understand the required configuration and ...
    Amol Kale
    last modified by Amol Kale
  • How to implement filter in Dashboard of Smart reporting

    I have created a dashboard, no issues. Problem what I am facing is to implement filter in Dashboard? My report is containing filter in Submit Date and I want to see the filter in Dashboard also. Can anyone locate me w...
    Nehal Ahmad
    last modified by Nehal Ahmad
  • Nandu Mahadevan Honored by Computerworld

    We are extremely pleased to share that the leader of the BMC SaaS Operations has been honored by Computerworld as a Premier 100 Technology Leader for 2017.   Nandu Mahadevan is the Vice President of SaaS Operat...
    Crystal Miceli
    last modified by Crystal Miceli
  • Remedy to Smart Reporting field mapping guide

    Smart Reporting for customers has been an extremely useful and powerful reporting tool. With its easy-to-use report writer for non-technical users, and drag-and-drop simplicity for formatting and data selection, this ...
    Manny Ramirez
    last modified by Manny Ramirez
  • Crank Up Your Contents on BMC Smart Reporting

    Vyom Labs invite you to join our webinar on Crank Up Your Contents on BMC Smart Reporting Aug 23, 2017 | 11:00 AM CST   Join us for 30 minutes to learn: Background on Smart Reporting & its platform An...
    Ganesh Balu
    last modified by Ganesh Balu
  • Remedy 9.1 SP3 and Smart IT 1.6 now available - Smart Reporting includes new out-of-the-box reports, dashboard and KPIs, a new forecasting and trend-line capability, sub-query capability for advanced reports and a UX refinement

       We are excited to announce general availability of Remedy 9.1 SP3 and Smart IT 1.6. These new releases include several valuable enhancements for our customers, in support of our Service Management Excel...
    Rahul Vedak
    last modified by Rahul Vedak
  • 修改MyIT搜尋最小長度

    在MyIT安裝資料夾中找到 BMC Software\Smart_IT_MyIT\Smart_IT_MyIT\ux\previous\myitapp\scripts\app\myit-app.min.js   以下這串即為搜尋的語法。 function l(){var e=f.string.trim();f.nothingFound=!1,e.length>2?(f.loading=!0,g(e)):f.fi...
    Shih Price
    last modified by Shih Price
  • Database Functions Support in Smart Reporting with Enhanced AR JDBC

    Smart Reporting 19.02 release added valuable enhancement in AR JDBC and users can leverage all RDBMS functions with enhanced AR JDBC. Report writer can run and use any database function in Smart Reporting by using F...
    Bhushan Desai
    last modified by Bhushan Desai
  • Reporting features introduced in Smart Reporting 1902

    As part of BMC Remedy Smart Reporting 1902 release, we have embedded our OEM partner Yellowfin 8.0 version. In addition to the features offered in Yellowfin 7.3 version, the following features are added in Yellowfin 8...
    Suresh Kumar Palivela
    last modified by Suresh Kumar Palivela
  • We proved ourselves wrong and we are happy about it!

    It’s now close to 4 years since Remedy Smart Reporting was first introduced as part of Remedy 9 to deliver a modern web and mobile user experience for ITSM in-app reporting. One of the big design choice we made ...
    Rahul Vedak
    last modified by Rahul Vedak
  • Business Days Calculation in Smart Reporting 1902

    Smart Reporting 1902 release has now capability to leverage entire set of RDBMS functions and it gives ability to achieve complex calculations and use-cases which were not possible in previous releases. More details c...
    Abhijeet Teli
    last modified by Abhijeet Teli
  • Calculate Ageing buckets in Remedy Smart Reporting 9.1

    Ageing buckets are useful when analyzing open Tickets in the Report, It helps to identify and Prioritize Open Items, Below steps illustrates how to create ageing buckets in Smart Reporting.   Prerequisites: AR...
    Abhijeet Teli
    last modified by Abhijeet Teli
  • Trending in Support: Email-Based Approvals

    This month’s blog is about the one of the most useful enhancements of BMC Remedy AR System version 8.1.00, Email-based approvals. Many of our customers have already started taking benefit of this new feature. So...
    Deepshikha Porwal
    last modified by Deepshikha Porwal
  • An Original Story of Innovation Through Empathetic Listening: BMC Helix Multi-Cloud Service Management

    I believe true innovation can only happen when you completely immerse yourself to understand the challenges customers go through every day.  Empathetic listening requires to “seek understanding” - to ...
    Pradeep Kumar
    last modified by Pradeep Kumar
  • An Original Story of Innovation Through Empathetic Listening: BMC Helix Multi-Cloud Service Management

    I believe true innovation can only happen when you completely immerse yourself to understand the challenges customers go through every day.  Empathetic listening requires to “seek understanding” - to ...
    Pradeep Kumar
    created by Pradeep Kumar
  • Hot Off The Press: July 2019

    Summer has arrived in the northern hemisphere and it's not just the weather that's hot! See below for the latest patches, education offerings and other updates. This month, we cover the following topics: Smart IT 2.0...
    John Weigand
    created by John Weigand
  • Trending in Support: Working with Auto-Approval and Ad-hoc Approval in BMC Service Request Management

    This blog discusses the use case for Auto Approval and Ad-Hoc approval. Recently I have seen many questions around the auto-approval area within BMC Communities and the purpose of this Pulse blog is to give guidelines...
    Vaibhav Wadekar
    last modified by Vaibhav Wadekar
  • Hot Off The Press: June 2019

    With May in the books, BMC has new releases out! Keep reading to learn more about the 19.05 and 19.02 Patch 1 releases and other great content. This month, we cover the following topics: Helix 19.05, Remedy Single Si...
    John Weigand
    created by John Weigand
  • Remedy Single Sign-On 19.05 is now available

    BMC Software announces the 19.05 release of Remedy Single Sign-On. This release delivers significant new functionalities that customers have requested, as well as various defect fixes.   Remedy Single Sign-On 19...
    John Weigand
    created by John Weigand
  • Remedy IT Service Management 19.02 Patch 1 is now available

    BMC Software announces the 19.02 Patch 01 (19.02.01) release of Remedy IT Service Management Suite.   This patch release contains product fixes and consolidates the hotfixes that have been delivered for version ...
    Peter Adams
    last modified by Peter Adams