• I want to test on premise version of BMC Remedy where can I find the download link and installer program

    I want to use BMC Remedy(on premise) collect 3rd part product data, so I need to install a test environment, but I can not find the download link and installer program.
    Patton Guo
    last modified by Patton Guo
  • BMC Service Request Management 9.x Fundamentals for Administrators: Seats Available

    Week Starting June 01 2020  We have few more seats available in the following Instructor-Led Online class in: BMC Service Request Management 9.x : Fundamentals for Administrators   About the Course: This co...
    Nabonita Roy Kambli
    last modified by Nabonita Roy Kambli
  • ITSM4Outlook v2 GA update is now available!

    ITSM4Outlook can now be used by "regular users" to follow-up Requests, add work info, and manage Approvals. Nonsupport staff users doesn’t count against the license usage. So, those new features are basically fr...
    Herve Roux
    last modified by Herve Roux
  • Updating support company from Data wizard console

    Hi,   I have a requirement of updating the support company value from "abc" to "xyz" Is it possible to update support company using data wizard console? I was able to update support organization, however I am ...
    Aakanksha Singh
    last modified by Aakanksha Singh
  • Need to remove Request again button in SmartIt Console

    Hi Team,   MyIT version {"buildNumber":"14","buildTime":1522246260000,"smartITVersion":"2.0.00.001","smartITPreviousVersion":null,"myITVersion":"18.02.00","changelist":"dc9103e1a72845a32a91338972fe6a419fc469ee","...
  • RE:Discrepencies on Workflows in Demo and DEV

    Hi Team,   We are on BMC Remedy with ARS 9.1.04.002,ITSM Suite,SRM,SLM along with RSSO/DWP 1802   We are in the process of Upgrading our environments to higher versions.   While verifying the workflo...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • How to make Survey as Mandatory for User in SRM? Also Can we provide the Survey at Form level based on Previous Request Number?

    How to make Survey as Mandatory for User in SRM?  Also Can we provide the Survey at Form level based on Previous Request Number?   Also the Survey Form needs to be captured in Form so that we can fetch the ...
    Vikas Mishra
    last modified by Vikas Mishra
  • How to Migrate Knowledge Articles from BMC Remedy to ServiceNow?

    How to Migrate Knowledge Articles from BMC Remedy to ServiceNow?
    Vikas Mishra
    last modified by Vikas Mishra
  • SmartIT Ticket Console Filter - Customer Full Name

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    10 votes
    We can see the customer information on ticket console. But you can not filter tickets by the customer. There is filter option named Submitter but that searches in Submitter field so it is useless. Tickets created by ...
    EMRAH OZBEKAR
    last modified by EMRAH OZBEKAR
  • Schedule end date take epoch time

    Hi All,   I have written a workflow which parses the email body and places the value of scheduled end date and scheduled start date mentioned in the email body into a temp field, from their I push the value into...
    Aakanksha Singh
    last modified by Aakanksha Singh
  • Overview console vs requester console

    You want to view your list of assigned incidents and change request which of these do you open is it     Overview console   or   Requester console   I believe the same can be done from reque...
    Muhammad Khan
    last modified by Muhammad Khan
  • BMC service management process?

    when integrated with bmc remedy itsm applications which of these applications provide access to solutions ,known error, work arounds to expedite the incident resolution. Bmc remedy service request management Bmc atr...
    Muhammad Khan
    last modified by Muhammad Khan
  • RE:Archiving on SRM:Request(Service Request Archive Policy)

    Hi Everyone, We are trying to Enable Archiving on Our Production Environment. As a process we have verified this configurations/Enabled the Archiving on NON-Production which runs fine and records are archived to A...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Does the universal client replace the need for the mobile app?

    Hi All, For 19.08, does the universal client replace the need to for the mobile app? 
    Tom Hamill
    last modified by Tom Hamill
  • Removal of SAP Crystal Reports Viewer from Remedy AR System

    With the announcement of the product obsolescence of BMC Analytics on March 30, 2020, BMC had also announced that SAP Crystal Reports Viewer integration with Remedy AR System (Remedy Mid Tier) is withdrawn.   St...
    John Weigand
    last modified by John Weigand
  • error when attaching a file in knowledge management

    Hi,   When I try to upload a file in knowledge management via SmartIT, i encounter an error. (see attached) Anyone has an idea on how to fix the issue?
    Emmanuel Legaspi
    last modified by Emmanuel Legaspi
  • BMC Helix ITSM - Sign UP

    Hi, During signup they asked for title C-Level, Director etc... I need to know that is their any difference by selecting these title? Is title representing license type? Has each title user set on limitation just lik...
    S. Abu Owais Bin Nasar
    last modified by S. Abu Owais Bin Nasar
  • How to parse second line in filter set field

    The requirement is to create a change request through email. So the email would be sent in a particular format from which I am supposed to capture the value and set them in a field. I need to parse the value from em...
    Aakanksha Singh
    last modified by Aakanksha Singh
  • use of working hours on a field

    I must add the date on the incident ticket field. For example : Date 1 = Created date + Date 2     On the other hand Date 2 corresponds to a fixed deadline but in working days. For example Date 2 = 10H o...
    Yani Tall
    last modified by Yani Tall
  • What is the main differences B/w  SRM , Service Requests , SLM,SLA's, Service Desks In ITIL 4

    Dear All, I am finding it a little confusing these concepts in ITIL 4 as I have to give ITIL 4 exam so any help would be beneficial.   1. What is Service Request Management In terms of ITIL 4. 2. what is servi...
    Muhammad Khan
    last modified by Muhammad Khan