• Narrow Global Search Box Opening on Home Page Console for Searching Any Requests?

    Team,   Narrow Global Search Box Opening on Home Page Console for Searching Any Requests?   We have modified the AR System User Preference ,People and User Form Still facing the same Issue.Please confirm o...
    Vikas Mishra
    last modified by Vikas Mishra
  • BMC Service Request Management 9.x Fundamentals for Administrators: Seats Available

    Week Starting November 16 2020  We have few more seats available in the following Instructor-Led Online class in: BMC Service Request Management 9.x : Fundamentals for Administrators   About the Course: Thi...
    Nabonita Roy Kambli
    last modified by Nabonita Roy Kambli
  • SmartIT Ticket Console Filter - Customer Full Name

    score75
    Not Planned
    15 votes
    We can see the customer information on ticket console. But you can not filter tickets by the customer. There is filter option named Submitter but that searches in Submitter field so it is useless. Tickets created by ...
    EMRAH OZBEKAR
    last modified by EMRAH OZBEKAR
  • Closing Multiple Change Requests with Modify All Operation

    I want to close 100's of changes  using bulk operation , with the same information , is there any steps doing this? i select modify all and the empty form appears at the bottom I start entering the same informati...
    Muhammad Khan
    last modified by Muhammad Khan
  • Hot Off The Press: October 2020

    Welcome to the October 2020 Hot Off The Press newsletter! This newsletter brings you the latest news and information on BMC Digital Service Management and Digital Service Operations products. This month, we cover the ...
    John Weigand
    last modified by John Weigand
  • Remedy IT Service Management 20.02 Patch 1 is now available

    BMC Software announces the 20.02 Patch 1 release of Remedy IT Service Management Suite.   This patch release contains product fixes and consolidates the hotfixes that have been delivered for version 20.02 of the...
    John Weigand
    last modified by John Weigand
  • How to report on Asset site address (including postal code)

    Hi everyone   Can I ask if someone knows how to show the zip/postal code of sites listed in the OOTB Asset Management view?   I am trying to create a report to show the location of each asset that our comp...
    Omar Latif
    last modified by Omar Latif
  • ITSM4Outlook v2 GA update is now available!

    ITSM4Outlook can now be used by "regular users" to follow-up Requests, add work info, and manage Approvals. Nonsupport staff users doesn’t count against the license usage. So, those new features are basically fr...
    Herve Roux
    last modified by Herve Roux
  • smart it is possible to not display the workorder models used in SRDs with de smart recorder ?

    We will soon be using smart it for our service request requests. My question is: is it possible not to display the workorder models used in SRDs? I can't find any information on this. Otherwise someone has a trick to...
    Annie Beaulieu
    last modified by Annie Beaulieu
  • is Remedy itsm 1908 compatible with serverless sql?

    is Remedy itsm 1908 compatible with serverless sql?
    Srimanigandan V
    last modified by Srimanigandan V
  • Upgrade From 9.1.03 to 20.02

    Hi Experts,   We are currently in version 9.1.03, running on Windows and SQL and wish to upgrade to latest version which are 20.02. We have refer to this URL (https://docs.bmc.com/docs/brid2002/planning-an-upgra...
  • RE:Centralized Configuration - Backup and Restore from one Environment to other

    Hi Team,   We are in the process of Upgrade our BMC Remedy ARS,ITSM Suite along with SRM and SLM to 1805 ( from 9.1.04.002)   We would like to know if there is a way to Backup Centralized Configuration and...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Knowledge article Visibility to a specific Group

    am trying to narrow down the visibility of a knowledge article to my support group only  is there any way I can do this? at the moment if I select the company the visibility group it show ALL i want it to specifi...
    Muhammad Khan
    last modified by Muhammad Khan
  • RE:Performance Issue/Slow search with REQ# which is normal with INC#

    Hi Everyone,   We are on BMC Remedy ARS Suite 9.1.04.002 along ITSM,SRM,RSSO and DWP.   We are experiencing an issue with the Performance Issue/Slow search with REQ# which is normal with INC# We have aske...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • RE:Update phone numbers in the People records

    Hi Everyone,   We would like to know the process/procedure to mass update phone numbers in the People records. I have checked on this discussion (Data Management tool Doubts ) and would like to check some other...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • RE:If there is a way to Restrict the View Access of Incident WorkInfo(Public or Internal)

    Hi Team,   We are with BMC Remedy ARS Suite,SRM,SLM along with RSSO and DWP.   We do have Users who are on support and we would like to restrict the Work Info Notes/Details added to a ticket. Is there a w...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • On-Prem vs Saas for 19.xx and up

    Hello community!   I use the BMC Remedy ITSM product for incident management. I am curious as to the newer versions if ITSM(19.02, 19.08, 19.11, and 20.02). I am having trouble identifying which versions can be ...
    Andrew Fear
    last modified by Andrew Fear
  • I want to test on premise version of BMC Remedy where can I find the download link and installer program

    I want to use BMC Remedy(on premise) collect 3rd part product data, so I need to install a test environment, but I can not find the download link and installer program.
    Patton Guo
    last modified by Patton Guo
  • Updating support company from Data wizard console

    Hi,   I have a requirement of updating the support company value from "abc" to "xyz" Is it possible to update support company using data wizard console? I was able to update support organization, however I am ...
    Aakanksha Singh
    last modified by Aakanksha Singh
  • Need to remove Request again button in SmartIt Console

    Hi Team,   MyIT version {"buildNumber":"14","buildTime":1522246260000,"smartITVersion":"2.0.00.001","smartITPreviousVersion":null,"myITVersion":"18.02.00","changelist":"dc9103e1a72845a32a91338972fe6a419fc469ee","...