• Exporting SRD and PDT in Import/Export Console, but cannot find file export

    Hi Everyone,   We are using Import/Export Console under SRM in ITSM 9.1.04 The process completes successfully, but we cannot find the exported file on either the AR server, mid tier or local server that we are...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Smart reporting compatibility

    Is smart reporting 19.08 installer compatible with ARS, ITSM - 9.103, and smart IT 2.0. Not much information available at this specific component at SPAC
    Govind M
    last modified by Govind M
  • BMC Service Request Management 9.x Fundamentals for Administrators: Seats Available

    Week Starting December 04 2019  We have few more seats available in the following Instructor-Led Online class in: BMC Service Request Management 9.x : Fundamentals for Administrators   About the Course: Thi...
    Nabonita Roy Kambli
    last modified by Nabonita Roy Kambli
  • BMC Digital Workplace and Remedy with Smart IT Critical Remote Code Execution vulnerability hot fix

    BMC Software has identified an unauthenticated Remote Code Execution security vulnerability CVE-2019-16755 (CVSS v3 score 10.0) in BMC Digital Workplace and Remedy with Smart IT. BMC Digital Workplace 3.x and 18.x r...
    John Weigand
    last modified by John Weigand
  • RE:Issue with Task Notifications

    Hi Team,   We are with BMC Remedy ARS,ITSM Suite 9.1.04.002 along with SRM,SLM,RSSO and DigitalWorkPlace. Can this be assigned to any of the teams available now with Priority HIGH!   We are experiencing a...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Hot Off The Press: October 2019

    Welcome to the October issue of Hot Off The Press, our regular newsletter to bring you the latest news and information on BMC Digital Service Management products.   This month, we cover the following topics: Ho...
    John Weigand
    created by John Weigand
  • ITSM4Outlook v2 GA update is now available!

    ITSM4Outlook can now be used by "regular users" to follow-up Requests, add work info, and manage Approvals. Nonsupport staff users doesn’t count against the license usage. So, those new features are basically fr...
    Herve Roux
    last modified by Herve Roux
  • SmartIT Ticket Console Filter - Customer Full Name

    score30
    Not Planned
    6 votes
    We can see the customer information on ticket console. But you can not filter tickets by the customer. There is filter option named Submitter but that searches in Submitter field so it is useless. Tickets created by ...
    EMRAH OZBEKAR
    last modified by EMRAH OZBEKAR
  • How to make changes of text on Smart Recorder screen in Smart IT?

    How to make changes of text on Smart Recorder screen in Smart IT?
    Vikas Mishra
    last modified by Vikas Mishra
  • RE:HTML Templates as part of Email Notifications in Remedy

    Hi Team , We are on BMC Remedy ARS,ITSM Suite,SRM,SLM 9.1.04.002 along with RSSO,Digital WorkPlace   I would like to have few of the details or sample templates if any? We are looking out for the process to i...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • SmartIT Rebranding for the Menu Screen

    score70
    Below Review Threshold
    14 votes
    There is currently no rebranding option for the Menu Screen for SmartIT mobile applications.  It is possible to rebrand the top level navigation bar, but not the Menu Screen.  Please provide an option to reb...
    Cherry Blaber
    last modified by Cherry Blaber
  • How to Migrate Knowledge Articles from BMC Remedy to ServiceNow?

    How to Migrate Knowledge Articles from BMC Remedy to ServiceNow?
    Vikas Mishra
    last modified by Vikas Mishra
  • RE:Notes Field on HPD:Help Desk and SRM:Request

    Hi Everyone,   We are on BMC Remedy ARS,ITSM,SRM,SLM along with RSSO DWP 9.1.04.002 We were to add custom fields on SYS:Notification Messages and things went on well by following few of the knowledge articles f...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Hot Off The Press: July 2019

    Summer has arrived in the northern hemisphere and it's not just the weather that's hot! See below for the latest patches, education offerings and other updates. This month, we cover the following topics: Smart IT 2.0...
    John Weigand
    created by John Weigand
  • Status SLM Work Order

    Hi, I search the form corresponding of this table "Temps au-delà de l'échéance= 1012h59min". I want to create a smart reporting with this information.  
    David GUEYE
    last modified by David GUEYE
  • RE:Add Custom Field in Notification Message

    Hi Team,   I was trying to add Custom Field in Notification Message. We do have a custom field which needs to be added to Notification Emails and i followed the below Knowledge article for the same.   (ht...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • BMC Remedy 8.1 Duplicates in CMDB Audit Log

    In BMC Remedy  8.1 I need to audit 2 fields in a Computer System asset - Region from General tab and DNS Host Name from Specifications tab   To do that I opened BMC_ComputerSystem from the Class Manager ...
    Vlad Kovalchuk
    last modified by Vlad Kovalchuk
  • BMC Remedy IT Service Management 18.x Fundamentals Administering Part 2: Seats Available

    Week Starting June 17 2019  We have few more seats available in the following Instructor-Led Online class in:   BMC Remedy IT Service Management 18.x: Fundamentals Administering - Part 2   About the Co...
    Nabonita Roy Kambli
    last modified by Nabonita Roy Kambli
  • Session Handling for last opened objects

    Hello,   is there a possibility in future versions of the application ITSM FW to open last opened objects when you start the FW again? Now it is so, when you open the Framework (FW) there you must seek again an...
    David P
    last modified by David P
  • Problem to close a windows in Requester console

    Hi all,   Your help please, we create an active link to generate a message when an option is selected in the menu of the applicant's console, and when closing the window we need to close the window, in the devel...
    Natalia Cuesta
    last modified by Natalia Cuesta