• Atrium CMDB - Understanding Normalization and the Product Catalog

    << Webinar Series   This Webinar covers the Atrium CMDB Product Catalog and Normalization   Material covered includes:   Key CMDB use cases the CI lifecycle Normalization Engine and Product C...
    Matt Laurenceau
    last modified by Matt Laurenceau
  • SCCM Import job

    Hi Experts,   We have installed SCCM Adapter plugin, job and transformation have been created successfully. After some adaptation all the transformation run correctly.   Even though I was able to run the ...
    Mahamadou Traore
    last modified by Mahamadou Traore
  • BMC CMDB 19.08 is here....!

    Hello Everyone,   I wanted to let you know that at the end of last week we released BMC CMDB 19.08, along with ITSM and AR System along with other products.   This release contains several items of interes...
    Stephen Earl
    last modified by Stephen Earl
  • Save CI in asset console management returns servername:9555 (arrerr 8760)

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC CMDB Suite COMPONENT: BMC Atrium Core APPLIES TO:...
    Knowledge Admin
    last modified by Knowledge Admin
  • Error while getting user info for application AtriumCoreConsole

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite COMPONENT: BMC Atrium Core APPL...
    Knowledge Admin
    last modified by Knowledge Admin
  • Atrium Integrator: Export Configuration including an FTP Step fails

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium Core - CMDB COMPONENT: BMC Atrium Core APP...
    Knowledge Admin
    last modified by Knowledge Admin
  • Unknown model version in product catalog

    Hi All,     Product catalog is configured in Remedy. ADDM discovered few new CIi records. Moved these records in Remedy in ADDM dataset. Product catalog mentioned in CI records is already present in Reme...
    Gajanand Patil
    last modified by Gajanand Patil
  • Increasing Java heap size for Spoon & Atrium Integrator

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: Atrium Integrator 8.x...
    Knowledge Admin
    last modified by Knowledge Admin
  • Unable to start jobs from the Drift Management Console

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Configuration Drift Management COMPONENT: BMC Confi...
    Knowledge Admin
    last modified by Knowledge Admin
  • Show custom fields using configure columns in Atrium Explorer

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium Core - CMDB COMPONENT: BMC Atrium Core Q...
    Knowledge Admin
    last modified by Knowledge Admin
  • Using graphwalk REST API

    I am trying to use the CMDB API graphwalk via REST, I would like to know how to use it properly....   For Example, I have a BMC_ComputerSystem with InstanceId OI-123456789, I want to return all of the child obje...
    Jaffer Mahsoob
    last modified by Jaffer Mahsoob
  • Records in BMC.ADDM with the reconciliation ID = 0.

    I have certain records in BMC.ADDM with the reconciliation ID = 0. How can I correct this issue?
    Jose Santiago
    last modified by Jose Santiago
  • Is Flash required with Midtier 8.1? What are the ramifications of turning off Flash?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • Atrium Integrator (Spoon) UDM:Variable.

    score135
    Product Team Review
    27 votes
      There are couple of thing needs to be added to expand the use ability of UDM:Variable form.   1. We need a way to pass the UDM Variable set name or modify/add the Variable value in Atrium Integrator Con...
  • non root installations should not require write permissions to /etc

    score130
    Product Team Review
    26 votes
    Our customer recently installed Atrium Integrator Server 9.0 on their RHEL 6.6 box and the installation succeeded but with following severe error in the logs: PROGRESS EVENT {Description=[installCompletion.installCom...
    Andreas Mitterdorfer
    last modified by Andreas Mitterdorfer
  • View reconciliation and normalization logs from the UI

    score325
    On Roadmap
    65 votes
    Add a method so we can view reconciliation and normalization logs from Atrium UI and not having to logon to the Remedy servers every time.
    Petrus Johansson
    last modified by Petrus Johansson
  • CMDBLookUp must work on multiple results

    score125
    Product Team Review
    25 votes
    Today on the CMDBLookUp step, there's an option called "Fail on multiple results?" that is clearly not working as it should works :   CMDBLookup alternatives? CMDBLookUp step - Fail on multiple results?   ...
    Luciano Muller Nicoletti
    last modified by Luciano Muller Nicoletti
  • CMDB Export report Reconciliation Error log from UI

    score25
    Below Review Threshold
    5 votes
    Since the UI makes it easier to understand the errors from the reconciliation job, it would be nice to have a option to download the report.
    Alex Gravel
    last modified by Alex Gravel
  • Asset 2 People relationship "automation"

    score185
    Product Team Review
    37 votes
    Similar to how DSM and Normalization works... one thing that takes a huge amount of time is to create relationships between Assets (CIs) and organizational data using the Asset 2 People form. Typically this is done fo...
    Petrus Johansson
    last modified by Petrus Johansson
  • Add information for the reconciliation Copy activity into the new CMDB UI

    score125
    Below Review Threshold
    25 votes
    In the new user interface of the BMC CMDB, when accessing Jobs -> Manage Reconciliation, information is provided only for Identify, Merge and Purge activities.   ------------------------------------------...
    Mircea Stoian
    last modified by Mircea Stoian