• Recon issue

    Hi All,   There are 2 ADDM and 1 ASSET record present. 1-ADDM & 1-ASSET record is with MAD=Yes. 1-ADDM record is present in ADDM dataset with different token and serial number and it is not reconciling. We h...
    Gajanand Patil
    last modified by Gajanand Patil
  • Unable to set start date on Business Service in CMDB

    Getting the next message "The Start Date and End Date of the service are outside the availability period of one or more child services or service offerings. Update the child services and service offerings to match the...
    Peter Revenberg
    last modified by Peter Revenberg
  • How can we update null in Floor field of AST:Attribute?

    How can we update null in Floor field of AST:Attribute In Spoon Transformation we are trying to set Floor field value to null in AST:Attribute however its not taking null as update in AST:Attribute. kindly let us kn...
    Vikas Mishra
    last modified by Vikas Mishra
  • Extend Atrium Class Manager to allow form modifications

    score95
    Below Review Threshold
    19 votes
    ARS 19.08 introduces a new option to improve performance using subquery algorithm. See "Performance improvement by using Subquery algorithm" in https://docs.bmc.com/docs/ars1908/19-08-enhancements-866348750.html Thi...
    Andreas Mitterdorfer
    last modified by Andreas Mitterdorfer
  • In 9.1 Sp3 When we pass the Null values in one of the fields in Staging form of Physical Location, After Recon Job is run the values populate while we have passed the Null Value. Is this the Defect?

    We have a Staging Form where we have 4 fields of IP Address separately.   and We are able to create Physical Location and  Computer System Record from Staging Form through the Spoon Job .   In 9.1 Sp3 W...
    Vikas Mishra
    last modified by Vikas Mishra
  • New CMDB UI - incomplete and no usable flash replacement yet (until at least 19.08)

    Hi Stephen Earl, Sateesh Kulkarni,   we have already discussed this on a very high management level (me - currently not usable, you - great solution, great overview, great ...), but so it is not helpful. You hav...
    Stefan Hall
    last modified by Stefan Hall
  • Is new CMDB UI secure?

    Hi all!   It has come to my attention that not only you are able to access new CMDB UI outside of BMC Remedy scope (without first authenticating with RSSO), but you can also access user's login and password in p...
    Yuliya Melikhova
    last modified by Yuliya Melikhova
  • In CMDB, Can Asset have 2 Computer System Records be related to same IPEndpoint Relationships?

    In CMDB, Can Asset have 2 Computer System Records be related to same IPEndpoint Relationships?
    Vikas Mishra
    last modified by Vikas Mishra
  • Can IPEndpoint record in CMDB exist without relationships in Asset Management?

    Can IPEndpoint record exist without relationships in Asset Management?
    Vikas Mishra
    last modified by Vikas Mishra
  • Can we relate Existing IPEndpoint Record having relationship with Computer System Record with New Computer System Records in CMDB Asset Management?

    We have a Staging Form where we have 4 fields of IP Address separately.   In Pentaho Spoon We are able to create Computer System and 4 IPEndpoint(PV4,SV4,PV6,SV6) Records for the same. We also created Relationshi...
    Vikas Mishra
    last modified by Vikas Mishra
  • Class manager issue

    Hi All,   Once i add new attributes through class manager, and run asset UI sync, then do i need to change the location of the field, do i need to create overlay for this?   I have added few new attributes...
    Gajanand Patil
    last modified by Gajanand Patil
  • Computer System and IPEndpoint Relationships Scenarios Questions?

    We have a Staging Form where we have 4 fields of IP Address separately.   and We are able to create Computer System and 4 IPEndpoint(PV4,SV4,PV6,SV6) Records for the same. We also created Relationships for 4 IPEn...
    Vikas Mishra
    last modified by Vikas Mishra
  • How to change the  IP Status from Delete to Disposed in the Spoon Job?

    We have a Staging Form where we have 4 fields of IP Address separately.   and We are able to create Computer System and 4 IPEndpoint Records for the same. We also created Relationships for 4 IPEndpoint Records in...
    Vikas Mishra
    last modified by Vikas Mishra
  • BMC HELIX: Troubleshooting CMDB Reconciliation Performance issues

    Welcome to the first blog on CMDB in the year 2020. First off, I'd like to acknowledge the efforts of my colleagues Devendra Borse & Varun Patwardhan for reviewing the blog contents and Manish Dwivedi for sharing ...
    Chandan Gad
    created by Chandan Gad
  • Problem with CMDB Atrum Core after upgrade to version 19.08

    Hi All,   After Upgrade to 19.08 Atrium Core doesn't Work, in fact is not possible create or remove fields from BaseElement. The tab customs0, custom1, etc and Old Custom fields disappears from AST:XXX forms and...
    Francesco Mineo
    last modified by Francesco Mineo
  • Top Viewed CMDB Knowledge Articles

    January 2020 list of top viewed CMDB knowledge articles, this will be regularly updated.   Article # Title 000132750 Atrium Integrator Pentaho Spoon fails to connect to Oracle 12c RAC server 000105348 ARERR ...
    Devendra Borse
    last modified by Devendra Borse
  • Why does Recon ID Activity look for unidentified entries in BMC.ASSET?

    I've been looking at performance issues made apparent in our environment after the size of our CMDB doubled and found a query adding 80+ minutes for ADDM jobs alone. It queries BMC.ASSET where ReconID = 0 and is ran a...
    Clayton Shoemaker
    last modified by Clayton Shoemaker
  • Error while adding new attribute via class manager in BaseElement class

    Hi All,   I am trying to add one custom attribute in BaseElement class via class manager and I am getting "Internal error occurred during processing" error and it is not saving the newly created attribute. ...
    Gajanand Patil
    last modified by Gajanand Patil
  • CMDBLookUp must work on multiple results

    score130
    Product Team Review
    26 votes
    Today on the CMDBLookUp step, there's an option called "Fail on multiple results?" that is clearly not working as it should works :   CMDBLookup alternatives? CMDBLookUp step - Fail on multiple results?   ...
    Luciano Muller Nicoletti
    last modified by Luciano Muller Nicoletti
  • Status Value from Staging Form can be mapped to Asset Life Cycle Status directly witout nyle Status of BMC.CORE Form

    score5
    Below Review Threshold
    1 vote
    Status Value from Staging Form can be mapped to Asset Life Cycle Status directly without nyle Status of BMC.CORE Form.
    Vikas Mishra
    last modified by Vikas Mishra