• BMC CMDB - update ASSETLIFECYCLESTATUS

    Hi expert, I've a question for you... you suppose to change the status of a host (in the ComputerSystem class) from "deployed" to "disposed". I know that the status of the CI is mapped to AST_ATTRIBUTES. I want to...
    Angelo Pisaturo
    last modified by Angelo Pisaturo
  • Spoon job error in CMDBOutput step

    Greetings, i'm having a problem with a job execution in the Spoon. The job retrieve data from a sql server database. The connection between database and spoon it's ok. The connection between AR System it's fine. But w...
    Luis Matos
    last modified by Luis Matos
  • ARERR[90] Cannot establish a network connection to the AR System server

    Hi, when I enter to the application apear this message     I check the log of the Atrium Core an apear this error in the document arrecond:   <ERROR   > <TID: 0000000344> /* T...
    Raul Sanchez Villena
    last modified by Raul Sanchez Villena
  • How to configure CMDB 9.1.04 health metrics in configuration manager dashboard

    Hi experts.   We have BMC Atrium CMDB 9.1.04 and we are trying to find a way to configure the rules of the cmdb health metrics or KPI's, integrity and completeness just like the way is described in this video in...
    Henrry Vargas
    last modified by Henrry Vargas
  • Purge (RE) activity is not deleting relationships that are in BMC.AM namespace

    While pursuing 100% quality of CMDB data, I've discovered an issue with the Purge activity of 9.x reconciliation. This issue will occur with legacy data that is still "Active" in the CMDB datasets. Specifically the u...
    Daniel Hudsky
    last modified by Daniel Hudsky
  • Proactive monitoring a recon job

    Hi,   Wanted to check with fellow community members if there is any way possible to monitor a reconciliation job - that would send a notification in case of success/failure of the job? I understand this is a pro...
    Kishan Barai
    last modified by Kishan Barai
  • Override default CMDB menu

    I've built an attribute in CMDB with a menu, but later the requirements changed and now the menu associated with the attribute changes depending on the value of another field.  The question is, how to change the ...
    Steven Seitz
    last modified by Steven Seitz
  • Identification in CMDB

    I have a quick question. Will identification happen again on already identified assets? For e.g ADDM pushed a record with Null serial number and it was identified as new asset in BMC.ASSET. Few days later ADDM pushed ...
    Yogesh Lalchandani
    last modified by Yogesh Lalchandani
  • CMDB explorer 19.02

    Hello Is there a way to clear the CMDB explorer in the new UI? Unfortunately delete button does not work and it's just adding the CIs to the view... !
    Olegas Domanskis
    last modified by Olegas Domanskis
  • New CMDB UI

    HI Team,   We upgraded from 9.1 Sp3 top 18.08   And when i try to open the New CMDB UI from Atrium console i get following error     I checked the jetty server and it seems to be working is th...
    Alok Dewhare
    last modified by Alok Dewhare
  • Getting duplicate data from a AI pull job

    The job creation itself is very basic and is going from 3rd party db to AR form from AR Form to another 3rd party DB residing on the same machine. I have set it to reject duplicates and to error out when getting them...
    Raymond Alexander
    last modified by Raymond Alexander
  • Reconciliation job doesn't create relationship

    We have CIs whit the same Name and Tokenid form ADDM dataset and ASSET dataset. After recon job finished, both CI has a the same ReconID. This is correct and work, CI from ADDM has a relationship but the same CI fro...
    Robert Karin
    last modified by Robert Karin
  • Service Impact Modelling Validation

    Hi Experts,   I am working on a requirement where I need to validate the Service Impact Modelling Configured, tried with the various combinations of the attached CI's but stuck in "How to validate it?".   ...
    Vinod Shewale
    last modified by Vinod Shewale
  • Manual Identification console shows nothing in Identified and Unidentified table

    Hi Folks,   Hope you are doing great, I had query around 'Manual Identification' feature of CMDB(V 9.1 SP4).   When I click on it, it pops up with table, but I am not able to see anything in it, I have uni...
    Suyog Aptikar
    last modified by Suyog Aptikar
  • ARERR 8790 in Reconciliation job

    Hi,   Has anyone come across "ARERR 8790 unknown system error java.lang.nullpointerexception" in a reconciliation job?   I have an issue where the particular field "AssignedTo" field updates are not mergi...
    Kishan Barai
    last modified by Kishan Barai
  • Troubleshooting Reconcilation Job Status of Aborted

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • High CPU Utilization: arcmdb and arrecond

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite COMPONENT: BMC Atrium Core APPL...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting a problem where Reconciliation Engine logs not being created

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting AIS performance problems.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting CMDB Compare

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin