• Reconciliation job doesn't create relationship

    We have CIs whit the same Name and Tokenid form ADDM dataset and ASSET dataset. After recon job finished, both CI has a the same ReconID. This is correct and work, CI from ADDM has a relationship but the same CI fro...
    Robert Karin
    last modified by Robert Karin
  • Service Impact Modelling Validation

    Hi Experts,   I am working on a requirement where I need to validate the Service Impact Modelling Configured, tried with the various combinations of the attached CI's but stuck in "How to validate it?".   ...
    Vinod Shewale
    last modified by Vinod Shewale
  • Manual Identification console shows nothing in Identified and Unidentified table

    Hi Folks,   Hope you are doing great, I had query around 'Manual Identification' feature of CMDB(V 9.1 SP4).   When I click on it, it pops up with table, but I am not able to see anything in it, I have uni...
    Suyog Aptikar
    last modified by Suyog Aptikar
  • ARERR 8790 in Reconciliation job

    Hi,   Has anyone come across "ARERR 8790 unknown system error java.lang.nullpointerexception" in a reconciliation job?   I have an issue where the particular field "AssignedTo" field updates are not mergi...
    Kishan Barai
    last modified by Kishan Barai
  • Error while saving Pentaho Spoon Transformation

    Hi All,   I am facing issue where I am not able to save transformation on my environment. Previously I was able to save transformation without any issue, not sure from when it started but this was not there. E...
    Suyog Aptikar
    last modified by Suyog Aptikar
  • Troubleshooting Reconcilation Job Status of Aborted

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • High CPU Utilization: arcmdb and arrecond

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite COMPONENT: BMC Atrium Core APPL...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting a problem where Reconciliation Engine logs not being created

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting AIS performance problems.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting CMDB Compare

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • Reconciliation performance issues caused by too many records in the RE:Job_Runs forms.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium Core - CMDB COMPONENT: BMC Atrium Core APP...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting and resolving errors with RunNow, Verify or Test Connection (at Data exchange level) feature

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium Integration Engine APPLIES TO: BMC Atrium In...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting Data inconsistencies in CMDB from Discovery

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting Normalization Issues with Atrium Normalization Engine

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC CMDB Suite APPLIES TO: BMC Atrium CMDB Suite PR...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting CMDB Installation Issues

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • Troubleshooting Problems Adding or Modifying Classes in the CMDB

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium CMDB Suite APPLIES TO: BMC Atrium CMDB Suite...
    Knowledge Admin
    last modified by Knowledge Admin
  • SCCM 2016 supports

    Does anyone using SCCM 2016 ? question is are we supporting SCCM 2016? if not what's the alternative support route? we have client planning do On-Prem Remedy to Helix migration, wondering in future, does SCCM conne...
    Kurt Chen
    last modified by Kurt Chen
  • Missing Public Group on AST:AuditLogAttributes

    Today, one of my primary test managers approached me with an issue that he could not see the Audit results in the LifeCycle Audit and CMDB Audit forms from within a Configuration Item (CI) record.  His profile do...
    Leonard Warren
    last modified by Leonard Warren
  • BMC Atrium CMDB 9.x Advanced Training: Seats Available

    Week Starting February 18 2019  We have few more seats available in the following Instructor-Led Online class in: BMC Atrium CMDB 9.x: Advanced Training About the Course: This instructor-led course teaches stud...
    Nabonita Roy Kambli
    last modified by Nabonita Roy Kambli
  • CI record in Sandbox Dataset not being updated to MAD = yes if the MAD flag is sent by ADDM

    Here is my scenario: Have a CI discovered by ADDM, sent over, reconciled into BMC.ASSET dataset. No issue. The CI is then updated to add some additional information, therefore creating a SANDBOX record. No issue. So, ...
    Rebecca Beatty
    last modified by Rebecca Beatty