• Normalization - Is there any way to normalize 2-3 newly discovered records ?

    Hi All,   Just wanted to know is there any way to normalize 2-3 newly discovered records instead of all the not normalized records ?   Regards, Gajanan
    Gajanand Patil
    last modified by Gajanand Patil
  • Adding Class Attributes from Class Manager Unable to see in Spoon Job?

    Team,   We are Adding Class Attributes from Class Manager in Physical Location Class and we are able to see the fields in Developer Studio BMC:CORE:BMC_PhysicalLocation Form.   But the same Form when we se...
    Vikas Mishra
    last modified by Vikas Mishra
  • Duplicate AST:Attributes Records created

    Hello All,   sometimes we encounter problems with our AST:Attributes entries on our 9.1.03 System. We perform daily imports via AI from multiple data sources and only sometimes the AST:Attributes of some CIs (n...
    Juergen Dannerbauer
    last modified by Juergen Dannerbauer
  • Need to additional information in CI

    Hi All,   I am looking to add additional information in the CI like email address or phone number additionally. Also I want that information to be pulled in the report as well.   Do we have out-of-the-box...
    Gajanand Patil
    last modified by Gajanand Patil
  • Data transferred from Staging Form to BMC.CORE:BMC_IPEndpoint Form and after the Recon Job is Run data is not transferred to AST:IPEndpoint?

    Team,   Data transferred from Staging Form to BMC.CORE:BMC_IPEndpoint Form and after the Recon Job is Run data is not transferred to AST:IPEndpoint?   It use to transfer the Data from Staging Form to BMC.C...
    Vikas Mishra
    last modified by Vikas Mishra
  • Only Update should happen on Spoon Job for a record?

    Team,   We have a Staging Form where we have 4 fields of IP Address separately.   and We are able to create Computer System and 4 IPEndpoint Records for the same.   Now when we update one of the IP A...
    Vikas Mishra
    last modified by Vikas Mishra
  • CIID and Tag Number field of AST:PhysicalLocation to be mapped with which fields of BMC.CORE:BMC_PhysicalLocation?

    CIID and Tag Number field of AST:PhysicalLocation to be mapped with which fields of BMC.CORE:BMC_PhysicalLocation?
    Vikas Mishra
    last modified by Vikas Mishra
  • Spoon Job Update Primary Field without creating New Record in Spoon Job?

    Team,   We have a Staging Form where we have 4 fields of IP Address separately.   and We are able to create Computer System and 4 IPEndpoint Records for the same. We also created Relationships for 4 IPEndpo...
    Vikas Mishra
    last modified by Vikas Mishra
  • Hosted Access Point Relationship to be created with IPEndpoint and Computer System?

    Hi Team,   Please confirm on the Hosted Access Point Relationship to be created with IPEndpoint and Computer System?   Regards, Vikas Mishra
    Vikas Mishra
    last modified by Vikas Mishra
  • Top Viewed CMDB Knowledge Articles

    November 2019 list of top viewed CMDB knowledge articles, this will be regularly updated.   Article # Title 000105348 Error in plugin : BMC.ARDBC.ATRIUM.SERVICECONTEXT null (ARERR 8753) after upgrade 00010938...
    Devendra Borse
    last modified by Devendra Borse
  • How to unrelate the relationships of HostedAccessPoint from IPEndpoint and ComputerSystem Class in Spoon?

    How to unrelate the relationships of HostedAccessPoint from IPEndpoint and ComputerSystem Class in Pentaho Spoon?   We tried Setting MAD as 1 in the Spoon Job for  BMC.CORE:BMC_HostedAccessPoint  and m...
    Vikas Mishra
    last modified by Vikas Mishra
  • Recon job is not working

    Hi Team,   Recon job is not working. When I manually started the job, then it is continuously running. Ideally it should stop within 10-15 min.   In arrecond log contains below error: Reconciliation Engi...
    Gajanand Patil
    last modified by Gajanand Patil
  • ComputerSystem is marked as deleted, all the weak destination CIs are NOT marked as deleted

    Hi Gustavo del Gerbo,   I'm using version 19.02.001 and apparently found a serious problem in the CMDB. I hope you can check this out and I will save the months with the BMC support until the ticket has passed t...
    Stefan Hall
    last modified by Stefan Hall
  • relationship ASSET and PEOPLE

    Hi I´m trying to find the form where Remedy save the relationship of the ASSET and PEOPLE.   I need to delete relationship and create other´s. also I have the information in a regular form that I ext...
    Raul Sanchez Villena
    last modified by Raul Sanchez Villena
  • CMDB Recon Tips (Part 1) - Find and Fix Errors Through Recon Processes

    In the first part I would like to give you an insight into our daily quality check. Currently we normalize and reconcile 6 import datasets with overlaps and quite few manual interventions by asset managers. Of course ...
    Stefan Hall
    last modified by Stefan Hall
  • CMDB Recon Tips (Part 2) - Find and Fix faulty CI associations in ITSM tickets

    This is the second part of my small quality series on the CMDB, the Recon, and the associations in ITSM tickets.   Part 1 - Find and Fix Errors Through Recon Processes [Fixing part still WIP] Part 2 - Find and ...
    Stefan Hall
    last modified by Stefan Hall
  • CI Duplication in Golden Dataset

    Hi All,   I am seeing the many CI duplication in Golden Dataset. Below are few scenarios I observed :   1 ADDM ci Dataset record and 2 Asset ci Dataset records with same recon id Multiple ADDM and Asset ...
    Gajanand Patil
    last modified by Gajanand Patil
  • Standard way to create custom class

    Hi All,   I am looking a standard process to create a custom class. Can anybody created a custom class which inherited few field from Base Element class and few fields created on the custom class.    ...
    Gajanand Patil
    last modified by Gajanand Patil
  • Error while saving Pentaho Spoon Transformation

    Hi All,   I am facing issue where I am not able to save transformation on my environment. Previously I was able to save transformation without any issue, not sure from when it started but this was not there. E...
    Suyog Aptikar
    last modified by Suyog Aptikar
  • Circular loop issue

    Hi All,   Issue: ADDM used to sends CI (Application CI which have multiple cis linked as a part of relationship) data to Remedy CMDB. Then we can create a business service model in CMDB and relate the applicatio...
    Gajanand Patil
    last modified by Gajanand Patil