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In the past days, I have enjoyed a new smartphone.

A great User Experience


The way this phone manages Contacts (the most critical resource on a phone) is very exciting.


It's an Android smartphone, so step 1 was to configure Gmail. In a couple of seconds, my Contacts were seeded with hundreds of individuals I interacted with on the Google platform.


I configured e-mail and Skype, and hundreds of individuals (I very often interact with) appeared as contacts on my phone.


I went ahead and then configured Social accounts, like Twitter, Facebook or LinkedIn.


That's when the maggic happened. All of a sudden, a notification popped up that the phone found many "contact matches". It was able to reconcile several accounts (coming from different sources) under a unique record.


I now had a single pane of glass for each contact: Subbiah Sundaram for example (check out his profile on BMC Communities) appears as one record, pointing to the various sources. (Linkedin, Google, Twitter, Skype).


Takeaways from this experience: by making it quick and easy for me to reach the details of my contacts, this Android gadget made my days more fun and productive.


Let's take one step back.

Reconciling sources, to benefit from a Single Source of Truth, does it remind you of something?


As you may have guessed, my Android toy was not merging records, just linking them, federating external details.


Lessons learnt for CMDB Best Practices

This smartphone experience reminded me of a video recorded by Doug and Darius: deciding what how to sync/federate your CIs is key to ensure efficiency of your CMDB: relevancy of data, and productivity of users.



See here more CMDB Best Practices vids.