Thanks to the shared BMC Atrium platform, BSM Products can leverage Knowledge Management.
KM is often considered wisdom, since it is about managing information (one of the most important asset of each company), controlling it (lifecycle, granular visibility) and efficiently spreading it (making it very easy to reach for your target audience)
One of the key Success Criteria of Knowledge Management are:
Traffic: how many people indeed leverage each Knowledge Articles
Efficiency: do Users like the Articles, do they give feedback to enable virtuous cycles or even crowdsourcing ?