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Thanks to the shared BMC Atrium platform, BSM Products can leverage Knowledge Management.

KM is often considered wisdom, since it is about managing information (one of the most important asset of each company), controlling it (lifecycle, granular visibility) and efficiently spreading it (making it very easy to reach for your target audience)

 

One of the key Success Criteria of Knowledge Management are:

  • Traffic: how many people indeed leverage each Knowledge Articles
  • Efficiency: do Users like the Articles, do they give feedback to enable virtuous cycles or even crowdsourcing ?

 

Check out how Embedding Videos can help success:

 

(double-click to maximize)

 

Have you already leveraged videos ?

Any good or bad experience to share ?

 

To learn more KM tricks (include SEO and managing security), check out Knowledge Management Community (create an account to have more capabilities)