With every feature release we deliver a set of enhancements that are based on ideas from our customer community. Now that the BMC Helix ITSM 20.08 feature release is fully available (as SaaS release), I'd like to summarize which ideas are addressed in this release:
I want to use the opportunity to thank all community members who contribute new ideas to the BMC Community and who are voting on existing ideas. While managing ideas from creation to delivery is a collaborative activity where many people are involved, most importantly I'd like to thank the community members who submitted these ideas. This helps BMC tremendously to understand needs of our customer base.