BMC Software announces the 20.02 Patch 2 (20.02.02) release of Remedy IT Service Management Suite.
This patch contains the updates delivered in version 20.02.01 and other product fixes. This patch also consolidates the hotfixes that have been delivered for version 20.02 of the Remedy platform components (Remedy AR System Server, Remedy Mid Tier, BMC CMDB, and Atrium Integrator). Because this patch includes the updates delivered in version 20.02.01, you can directly upgrade from version 20.02 to version 20.02.02 of Remedy IT Service Management Suite.
Downloading and installing version 20.02.02 of Remedy IT Service Management Suite
Remedy 20.02.02 is available for the Windows, Linux, and Solaris platforms.
BMC continues to invest in the containerization of Remedy, which today is available only as a part of BMC Helix ITSM (SaaS service), enabling you to use your choice of cloud (BMC Cloud, AWS, and Microsoft Azure). For more information about BMC Helix, see https://www.bmc.com/helix.
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