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The Apple Push Notification service (APNs) will no longer support the legacy binary protocol as of March 31, 2021. For more information, see this Apple Push Notification Service Update.

 

This notification applies to Smart IT versions 19.02 and earlier.

 

iOS push notifications in these versions of Smart IT will not work as of November 2020. To keep receiving iOS push notifications, BMC recommends that you upgrade Smart IT to 19.02 Patch 1 (19.02.01) or later.


Downloading and installing Patch 1 for version 19.02 of Remedy with Smart IT
Remedy with Smart IT 19.02.01 is available for the Windows and Linux platforms. To download and install this patch, follow the instructions provided in 19.02.01: Patch 1 for version 19.02.


Learning more about Patch 1 for version 19.02 of Remedy with Smart IT

For detailed information about the updates in this release, see 19.02.01: Patch 1 for version 19.02. For the list of issues that have been corrected, see Known and corrected issues.

 

 

 


The above notice was emailed to all contacts subscribed to Remedy IT Service Management Product Alerts. To subscribe to Product Alerts, do the following: