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Welcome to the September 2020 Hot Off The Press newsletter! Beginning with this edition, we are expanding our coverage of topics to include Digital Service Operations.

This month, we cover the following topics:

Remedy AR System compatibility issue with certain versions of Java

Remedy AR System versions 9.1, 18.05, and 18.08 have a compatibility issue with some versions of Java. See our post on this topic for details and resolution options.

Adobe Flash Deprecation Update

Remedy IT Service Management 20.02 Patch 1 will complete the replacement of capabilities based on Flash in Remedy. Be sure to attend our webinar tomorrow, September 9, Managing Flash deprecation and replacement features within Remedy. All current TrueSight Operations Management (TSOM) and BMC ProactiveNet (BPPM) releases require Flash to run the Operator Console. The next release of TSOM will eliminate that dependency by deprecating the Operator Console and transitioning functionality to the TrueSight Presentation Server (TSPS) GUI, APIs, or CLIs. For more information, see this article. The TSOM 11.3.04 release is planned for Q3.For more information about the Flash EOL, see the official Adobe Flash Player EOL Enterprise Information Page.

TrueSight Operations Management - Managing Policy and Password Updates

Have you needed to make mass changes to policies or update passwords? If so, it can be a time-consuming process. BMC has developed a tool that helps manage policies within TrueSight Presentation Server 10.x+.  This blog post explains the tool and best practices around policy and password management.

New Education Courses

BMC Helix ITSM - Smart Reporting 19.x: Fundamentals AdministeringThis two-day assisted self-paced (ASP) course covers responsibilities of administrators.  It introduces learners to the key features and functionality of the BMC Helix ITSM - Smart Reporting application. The course provides hands-on experience of the various administrative tasks related to the application.  Click here for more information.


TrueSight Capacity Optimization 11.x: Advanced Administering (ASP)This course guides students through the administrative capabilities of TrueSight Capacity Optimization 11.x. By the end of this course, students will develop skills in entity lookups, metric profiles, hierarchy rules, data warehouse aging, reconciliation, by-exception reports, and TrueSight console customization.  Click here for more information.


TrueSight Cloud Cost Control 11.x: Advanced Administering (ASP)This assisted self-paced course guides students through the administrative capabilities of TrueSight Cloud Cost Control. By the end of this course, students will develop skills in budgeting, views management, and administering capabilities of TrueSight Cloud Cost Control. Click here for more information.

Upcoming and recent webinars


If you didn't catch the live webinar, you can view the recording. Check out some of these recent and popular webinars:

Additional resources

Other issues of Hot Off The Press (Follow to receive alerts of new issues)

Connect with BMC Helix ITSM and Remedy Webinar Series Information

Connect with TrueSight Webinar Series Information

TrueSight Best Practices Webinar Series Calendar

Remedy and Discovery YouTube Channel (Subscribe Now)

What's New In Support

Remedy product line cumulative hot fixes – Refer to KA#000164912 (you must be logged into Support Central to view the KA).


Remedy AR System  |  Remedy ITSM  |  CMDB  |  Discovery  |  Digital Workplace  |  BMC Helix  |  TrueSight Capacity Optimization  |  TrueSight Server Automation  |  TrueSight Network Automation  |  TrueSight Operations Mgmt  |  TrueSight Infrastructure Mgmt