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Welcome to the June 2020 issue of Hot Off The Press, our regular newsletter to bring you the latest news and information on BMC Digital Service Management products.

This month, we cover the following topics:

BMC Digital Workplace 20.02 Patch 1 has been released!

We are excited to announce the release of BMC Digital Workplace 20.02 Patch 1.  This patch delivers significant updates that streamline service delivery, including new group visibility configurations, advanced filtering and display options, along with other updated catalog capabilities. Additionally, a new installer makes it possible for you to configure Remedy Single Sign-On with just a few clicks.  You can find more information at the following links:

Remedy versions going into Limited Support

The following product versions go into Limited Support in June:

  • Remedy 9.1.03 goes into Limited Support on June 8, 2020.
  • Smart IT 18.05 goes into Limited Support on June 18, 2020.

Consider upgrading to our latest version, which is 20.02.

Microsoft Internet Explorer (IE) 11 deprecation

Starting with the 21.02 release (targeted for February 2021), BMC will no longer support the use of Microsoft Internet Explorer version 11 with the products listed on the BMC Customer Support Community.

Videos and other information to get started with BMC Client Management

If you're taking advantage of our 90-day FREE offer for BMC Client Management, you might be wondering where to start and what to do next.  Take a look at these videos, doc topics, and knowledge articles:

Introductory doc topics
Knowledge articlesKA#000010216: How can I manage devices which connect over the Internet, and are there any capabilities which are not available with devices connecting over the Internet?
KA#000166530: How to increase remote control session inactivity time on a device

If you don't have BMC Client Management, sign up for our special offer here:

Upcoming and recent webinars



If you don't catch the live webinar, you can view the recording. Check out some of these recent and popular webinars:

Additional resources

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What's New In Support

Remedy product line cumulative hot fixes – Refer to KA#000164912 (you must be logged into Support Central to view the KA).