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I am excited to share the addition of a brand new solution theme to BMC Helix Multi-Cloud Service Management (MCSM). With MCSM 20.02, you can now enable the prebuilt integration between Remedy IT Service Management (ITSM) and IBM QRadar Security Information and Event Management (SIEM) to create incidents in Remedy ITSM whenever an offense is generated in QRadar SIEM. After the incident is created in Remedy ITSM, the offense and incident are automatically updated to keep them in sync whenever they are changed. You can view the details of the offense in Smart IT, share notes between the offense and the incident, and also open the offense from the ticket details and activity notes section.

 

  • Automatic incident creation from TrueSight Operations Management events
  • Automatic change request creation and activity note sync from Azure DevOps
  • Automatic update of field values of mapped fields between Jira and Remedy ITSM
  • Update the state of Azure alerts automatically from Remedy ITSM incident

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For more information on 20.02 enhancements:

20.02 enhancements - Documentation for BMC Helix Multi-Cloud Service Management 20.02 - BMC Documentation