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Welcome to our February newsletter!

This month, we cover the following topics:

Planning to upgrade to BMC Service Request Management 19.08? Make sure to get the latest cumulative hot fix

If you are planning to upgrade to BMC Service Request Management 19.08, contact BMC Support and ask for the latest cumulative hot fix. For details of the issue addressed, review the related Knowledge Article.

Use our new secure file transfer to send files to BMC Customer Support

BMC has changed the way that customers upload their files to our BMC FTP site.  Effective immediately, if you need to send files or log files that to BMC Customer Support, you should use the new SFT process (Secure File Transfer).  You can find instructions on how to upload files with SFT, along with our 2 other methods for uploading files (attaching files <2GB to the support case or emailing them to BMC Customer Support) in this BMC Communities article.  All previous anonymous FTP uploads were disabled as of Feb 3, 2020.

Blog posts from Support

Every month, Support writes blog post in BMC Communities.  Read our recent blog posts:

Recent webinars

Check out our most recent webinars:

Additional resources

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What's New In Support

Remedy product line cumulative hot fixes – Refer to KA#000164912 (you must be logged into Support Central to view the KA).