Share This:

Happy New Year and welcome to the first Hot Off the Press newsletter of 2020!

This month we cover the following topics:

Plan for upcoming product support dates

If it's been a while since you last upgraded Remedy IT Service Management or Remedy with Smart IT,  be aware that some versions will reach End of Support or Limited Support this year.  Support dates for all products are located on BMC Support Central here.



VersionSupport dateSupport status
Remedy IT Service Management Suite9.0.00April 20, 2020End of Support
Remedy IT Service Management Suite9.0.01April 20, 2020End of Support
Remedy IT Service Management Suite9.1.03June 8, 2020Limited Support
Remedy with Smart IT1.6.00May 31, 2020End of Support
Remedy with Smart IT18.05June 18, 2020Limited Support


Version 19.08 is the most recent on-premises release for Remedy IT Service Management and Remedy with Smart IT.  You can find more information about this release here.

Proactive Service Resolution

Check out our webinar Reactive to Proactive: End-to-end Service Management on January 15, 2020 10:00am Central Time. You can register for the webinar ahead of time. Or if you miss the live session, you can watch the recording. In this session Darius Wallace covers how you can move from Reactive to Proactive with End-to-End Service Management, and what it means to go beyond just being more proactive.  Darius reviews tangible steps to take and approaches that connect knowledge of your environment all the way through the operations/governance side, so that you can get in front of problems before they happen and prevent your end users from experiencing outages.

Troubleshooting issues with deploying packages

To help reduce the effort of collecting the right logs, we developed Troubleshooting Guides to walk you through enabling the necessary debug logs and identifying the information to collect after the problem has been reproduced. There is a guide for each of the major problem areas encountered with Deploying Packages. These guides include the top knowledge articles (KAs) and videos for Deploying Packages. Check out our latest Troubleshooting Guide on Deployment Packages in our online documentation:

Upcoming and recent webinars

Register for webinars, if you can attend them live. The following webinar is happening soon!

After the webinar, you can watch the recording. Recordings are available for all of the following recent webinars:

Additional resources

Other issues of Hot Off The Press Follow to receive alerts of new issues

Connect with Remedy Webinar Series Information

Remedy and Discovery YouTube Channel Subscribe Now

What's New In Support

Remedy product line cumulative hot fixes – Refer to KA#000164912 (you must be logged into Support Central to view the KA).