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Remedy Smart Reporting versions 19.02 and earlier (19.02, 18.x, 9.x) have an embedded third-party software license that will expire on December 31, 2019.


When the third party license expires, Remedy Smart Reporting will no longer work. To resolve this issue, renew the license as outlined in Knowledge Article 000134221, “Remedy Smart Reporting 9.x/18.x/1902 Versions License Expires By End Of Year 2019.”


This is not related to nor does it affect your BMC product license for Remedy Smart Reporting.


No action is required for SaaS customers (Remedy OnDemand / BMC Helix ITSM).


Best regards,


John Weigand

R&D Sr. Program Manager

BMC Software