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One year ago the inaugural edition of our Hot Off the Press Newsletter was published!

As we celebrate our first birthday, we cover the following topics:

Fixes available for Remedy Mid Tier security vulnerabilities

BMC Software has identified and fixed Mid Tier vulnerabilities including Remote Code Execution and Reflected Cross-site Scripting. Remedy Mid Tier 9.0, 9.1, 18.05, 18.08, 19.02, and 19.08, all versions, service packs, and patches are affected by these vulnerabilities. See our BMC Communities post for more information and access to the hot fixes.

Recent and upcoming webinars

There's still time to sign up for upcoming webinars.


WebinarScheduled date
Java Performance MonitoringNovember 6
Consuming REST API for IntegrationNovember 20
Live Chat in Smart ITDecember 18


If you don't catch the live webinar, you can view the recording. Check out some of our recently recorded webinars:

TrueSight videos

If you use TrueSight for Proactive Service Resolution, you might find these videos helpful. Check out the TrueSight Best Practices Webinar Series. The following are a few webinars from the series:


Subscribe to the following YouTube channels:

New education offerings

The BMC Helix Add-Ons 19.x: Fundamentals Administering instructor-led course will introduce you to the configuration and use of BMC Helix Chatbot, BMC Helix Cognitive Automation, and BMC Helix Multi-Cloud Service Management.  For more information and to register for this course see this link and for the BMC Certified Associate: Helix Add-Ons 19.x Online Exam see this link. The following new subscription options include both instructor-led and web-based training:

Remedy ITSM Solution performance resources

Looking to improve performance? Read through the following knowledge articles about Best Practice Configuration:


You can find performance benchmarks and tuning in the BMC Remedy ITSM Deployment documentation:

Additional resources

Other issues of Hot Off The Press Follow to receive alerts of new issues

Connect with Remedy Webinar Series Information

Remedy and Discovery YouTube Channel Subscribe Now

Support What's New (YouTube Channel links and Top KAs)

Remedy product line cumulative hot fixes – Refer to KA#000164912 (you must be logged into Support Central to view the KA).