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Welcome to the October issue of Hot Off The Press, our regular newsletter to bring you the latest news and information on BMC Digital Service Management products.


This month, we cover the following topics:

Hot fix for BMC Digital Workplace and Smart IT security vulnerability

BMC Software has identified an unauthenticated Remote Code Execution security vulnerability CVE-2019-16755 (CVSS v3 score 10.0) in BMC Digital Workplace and Remedy with Smart IT. For further details, including affected product versions, prerequisite patch levels, and access to the fixes, see our BMC Communities post.

Recent and upcoming webinars

Keep an eye on our schedule of upcoming webinars. The following webinars are planned for October:


If you miss a webinar, you can always catch the recording later.


The 19.08 Release Features webinar covers the exciting new capabilities introduced with the 19.08 release. Learn about delivering a world-class user experience for ITSM, creating new customer value as part of BMC’s Cognitive Service Management strategy, our new REST API capabilities and many other new capabilities.


Check out our recent Smart Reporting webinars:

  • 19.02 Smart Reporting Overview webinar covers newly introduced capabilities. Freehand SQL in AR JDBC enables building complex reports. Assisted insight helps Smart Reporting users learn 'why.' Stories help everyone gain insights from your data.
  • Smart Reporting: Performance Best Practices webinar provides an overview of the architecture and sizing, best practice configuration setting for optimal performance including cluster configuration, and review the benefits of a replicated database architecture for performance.

Troubleshoot issues with Approval Server

We have new information to help you troubleshoot issues with Approval Server:

Additional resources

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Remedy product line cumulative hot fixes – Refer to KA#000164912 (you must be logged into Support Central to view the KA).