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Welcome to the September issue of Hot Off The Press, our regular newsletter to bring you the latest news and information on BMC Digital Service Management products.

This month, we cover the following topics:

BMC Immersion Days

Join us and discover how cognitive service management is imperative for your service management strategy. Sessions will include customer case studies and hands-on solution labs. You’ll gain a clear understanding of key service management issues and shared experiences from the industry professionals who have been there. Register Today!

Remedy and Helix 19.08 releases are now available!

The BMC Helix and Remedy 19.08 releases deliver exceptional new features and enhancements. With the Smart IT in-app self-help, you can start guided assistance, access links to help topics, and watch videos relevant to where you are in the product and the work you are doing.  Also in  in Remedy IT Service Management 19.08, the new ITSM calendar in Smart IT gives you an overview of changes and other events.


In BMC Digital Workplace 19.08, Service provider mode allows service providers to manage multiple customers. In BMC Helix Chatbot 19.08, artificial intelligence enhancements  provide cognitive routing of chats and cognitive summarization capabilities. BMC Helix Platform and BMC Helix Integration Service 19.08 now provide the ability to create a content package to apply customizations and transform data types. And BMC Helix Business Workflows 19.08 now allows a user to view and add related cases and people from within a case.

For a live update on the many features in the ITSM 19.08 release, join the product management team at the ITSM 19.08 Feature Release Webinar on Wednesday, September 18, at 10 AM CDT.

New offerings for Helix Premier Success

BMC Helix Premier Success provides BMC Helix customers with a multi-tiered, customized level of technical support. This personalized level of service comes with a solid focus on providing the right level of guidance to help find issues before they occur, as well as helping customers maximize the value they receive from BMC Helix. See the  Datasheet  for more details about this service.

Catch up on recent webinars and how-to videos

Smart Reporting is always a popular topic. Check out our latest webinars:

Pick up performance advice for your Remedy ITSM solution from our recent webinars:

Don't have time for a webinar? Our How-to Videos playlist includes over 90 videos, most of them less than 5 minutes long.

Additional resources

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Connect with Remedy Webinar Series Information

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Remedy product line cumulative hot fixes – Refer to KA#000164912 (you must be logged into Support Central to view the KA).