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20/20 DevOps for Multi-Cloud with BMC Helix Multi-Cloud Service Management 1908!!!


2020 is just around the corner but you do not need to wait for 20/20 capabilities because we are shipping them now with BMC Helix Multi-Cloud Service Management 1908.


The development teams and IT operations teams of most organizations use different tools to manage and track their efforts. This disparity in tools presents a challenge to implementing DevOps practices across an organization. BMC Helix Multi-Cloud Service Management aims at addressing the challenge of integrating tools used by the IT operations teams and those used by development teams.


When organizations utilize services from multiple vendors, managing incidents across multiple ticket management systems presents a challenge to effective service management. BCM Helix Multi-Cloud Service Management facilitates efficient service management by integrating Remedy IT Service Management (ITSM) with cloud service providers (for example AWS, Salesforce etc.).

There is plenty to brag about in the release, but I would like to highlight-


  • Pre-built integration between Microsoft Azure Monitor and BMC Helix ITSM
  • Collaborate between Remedy ITSM and Azure DevOps work item
  • Share attachments with Jira Service Desk




Need more information on BMC Helix Multi-Cloud Service Management?

Product page on Multi-Cloud Service Management - BMC Software

Product Documentation:

Please feel free to reach out if you have any additional questions.