With May in the books, BMC has new releases out! Keep reading to learn more about the 19.05 and 19.02 Patch 1 releases and other great content.
This month, we cover the following topics:
- Helix 19.05, Remedy Single Sign-On 19.05 and Remedy ITSM 19.02 Patch 1 versions released
- Critical Remote Code Execution (RCE) vulnerability in Remedy Mid Tier
- Smart IT troubleshooting guides
- Did you know about Remedy Management Console?
- Additional resources
The 19.05 releases of BMC Helix Digital Workplace, BMC Helix Chatbot, BMC Helix Platform, BMC Helix Integration Service, BMC Helix Business Workflows, and Remedy Single Sign-On are now available! Remedy ITSM Suite 19.02 Patch 1 is also available. If you did not receive the proactive notification emails and want to receive these notifications in the future, go to the BMC Support website, login, select My Support > Product Alerts (Proactive Notifications), and enroll.
We are pleased to announce embedded self-help with guided assistance in several of our products. Guided assistance helps you learn to navigate the product and to actively complete tasks. From the Self-help pane, you can start guided assistance, link to help topics, and watch videos relevant to where you are in the product and the work you are doing.
With the May releases, embedded self-help is available in the following products and components:
Critical Remote Code Execution (RCE) vulnerability in Remedy Mid Tier
BMC Software has identified an unauthenticated Remote Code Execution (RCE) vulnerability in Remedy Mid Tier. Mid Tier versions 9.1, 18.05, 18.08, and 19.02 service packs, and patches are affected by this vulnerability. Click here for more information and instructions on how to address this issue.
Check out the latest troubleshooting guides that Support and R&D developed. The following links are for Smart IT 19.02:
- Troubleshooting Smart Recorder issues
- Troubleshooting Smart IT Dashboard
- Troubleshooting Ticket Console and Asset Console
- Troubleshooting Global Search
We also have these troubleshooting guides available for earlier versions. To view an earlier version, open a Smart IT 19.02 documentation link, and then select the version from the Product version menu.
Enhanced logging features are available in recent releases. Within the Remedy Management Console, not only can you manage and enable logging across server groups, you can also display and view logs from any server in a server group. See a demo and find out more from watching the video on our BMC Remedy Discovery YouTube channel, and don't forget to subscribe to get notified of more great videos!
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Remedy product line cumulative hot fixes – Refer to KA#000164912 (you must be logged into Support Central to view the KA).