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Please join Vlad for an introduction to Hierarchical Groups and Best Practices during the April 2019 Connect with Remedy webinar.


In this session he will cover an introduction to Hierarchical Groups (HG), configuration, and troubleshooting. You will learn about what is HG, when to use it, and best practices for configuration of the permission model.  Also troubleshooting of common issues and how to resolve will be covered.


Vladimir Katsman is a Lead Product Developer


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


Presentation References


Subscribe to the BMC Helix Remedy & Discovery Youtube Channel


Hierarchical groups: Using a parent group for permission inheritance


ITSM data access model enhancements in version 9.1


ITSM Data Access Model Documentation


Row Level Security


For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

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