December 2018 list of top viewed ITSM knowledge articles, this will be regularly updated.
UDM Job stuck 'In Progress' in Load step
Html Email Templates Notifications
BMC Rule Based Email (RBE) - Troubleshooting
Push notifications do not work on Smart IT (Applicable for all versions of Smart IT)
Mandatory product fixes for Remedy 8.1, 9.0 & 9.1 IT Service Management Suite, Pentaho, UDM, and Atrium Integrator
UDM Job are Stuck in a Status of "In Progress"
Remedy Smart Reporting - How To Reset Default Admin User "siadmin" Password To Fix The Error "You have exceeded the number of allowed login attempts."?
SmartIT/MyIT IPA iOS Download Problem
How to manually resubmit records which are stuck in SHR:SHRCAI_SocialBridge Form
An error has occurred please contact your administrator
MyIT/Smart IT - How to Drop Mongo Database --Delete/RESET all MyIT /SmartIT Data --Smart IT Data Onboarding
Smart IT Worklog Activity is not updated with new entry from Remedy when using Load Balancer
Steps to Collect UX Debug Logs
Smart IT/MyIT - User is unable to Login to the client (an error has occurred, please contact your Administrator)
Smart IT Activity Log not updating if we perform any modification in Incident.
9.0 ARServer Service is not Starting.
SMARTIT Timeout (Session Expired) Issues when accessed via Load Balancer
How to increase user session timeout of MyIT Smart IT
Resetting Smart Reporting Repository database password
Accessing Smart Reporting via Smart IT throws "ServiceException: Incorrect report server url mentioned in the report server settings" & ARERR 9430 via Remedy
Smart Reporting cross launch to Mid-Tier does not work
Unable to Login to Smart IT/ MyIT after changing the Remedy Application Service Password
CAI:Events records for SOCIAL events errored with MOBILITY_ERROR_SESSION_EXPIRED
ARERR  when launching Smart Reporting from Remedy
How to Import and Export SRD in SRM
Smart IT - Where are the Ticket Console filters stored?