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December 2018 list of top viewed ITSM knowledge articles, this will be regularly updated.

 

Article Number

Title

000096651

UDM Job stuck 'In Progress' in Load step

000107843

Html Email Templates Notifications

000088215

BMC Rule Based Email (RBE) - Troubleshooting

000130792

Push notifications do not work on Smart IT (Applicable for all versions of Smart IT)

000130245

Mandatory product fixes for Remedy 8.1, 9.0 & 9.1 IT Service Management Suite, Pentaho, UDM, and Atrium Integrator

000077589

UDM Job are Stuck in a Status of "In Progress"

000105173

How To Reset Default Admin User "siadmin" Password To Fix The Error "You have exceeded the number of allowed login attempts."?

000090528

SmartIT/MyIT IPA iOS Download Problem

000115607

How to manually resubmit records which are stuck in SHR:SHRCAI_SocialBridge Form

000118574

An error has occurred please contact your administrator

000099835

MyIT/Smart IT - How to Drop Mongo Database --Delete/RESET all MyIT /SmartIT Data --Smart IT Data Onboarding

000100781

Smart IT Worklog Activity is not updated with new entry from Remedy when using Load Balancer

000101740

Steps to Collect UX Debug Logs

000071467

Smart IT/MyIT - User is unable to Login to the client (an error has occurred, please contact your Administrator)

000114793

Smart IT Activity Log not updating if we perform any modification in Incident.

000093546

9.0 ARServer Service is not Starting.

000114657

SMARTIT Timeout (Session Expired) Issues when accessed via Load Balancer

000127527

How to increase user session timeout of MyIT Smart IT

000102580

Resetting Smart Reporting Repository database password

000136852

Accessing Smart Reporting via Smart IT throws "ServiceException: Incorrect report server url mentioned in the report server settings" & ARERR 9430 via Remedy

000119786

Smart Reporting cross launch to Mid-Tier does not work

000137426

Unable to Login to Smart IT/ MyIT after changing the Remedy Application Service Password

000088539

CAI:Events records for SOCIAL events errored with MOBILITY_ERROR_SESSION_EXPIRED

000100748

ARERR [9430] when launching Smart Reporting from Remedy

000131079

How to Import and Export SRD in SRM

000135640

Smart IT - Where are the Ticket Console filters stored?