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We have a lot of news to share in the December issue of Hot Off The Press. Read on for release updates, where to find great information, tips and tricks, and more.

This month, we cover the following topics:

  • November releases are now available!
  • BMC Remedy and Discovery YouTube channel
  • Did you know? You can customize dashboards in the new Remedy Management Console?
  • Limited Support dates approaching for these Remedy versions
  • New email address for Support Survey
  • Additional resources

November releases are now available!

BMC recently released BMC Discovery 11.3 Patch 4, Remedy IT Service Management 18.08 Patch 1, Remedy Single Sign-on 18.11, BMC Helix Multi-Cloud Service Management 18.11, BMC Digital Workplace 18.11 and BMC Helix Business Workflows 18.11.

BMC Discovery 11.3 patch 4 contains a fix for a CMDB sync issue that several customers have experienced. Full details are available here. BMC strongly recommends that you upgrade to version 11.3 Patch 4 if you are on any previous versions of BMC Discovery 10.0, 10.1, 10.2, 11.0, 11.1, 11.2 or 11.3. For details about the upgrade procedure, see Upgrading BMC Discovery.

Remedy ITSM 18.08 Patch 1 contains product fixes and consolidates the hotfixes delivered for the Remedy ITSM Suite 18.08 (including Smart IT). See our Remedy 18.08 Patch 1 post on BMC Communities for more information and instructions on how to download the patch.  BMC Helix Multi-Cloud Service Management 18.11 now enables automatic integration of problem records in Remedy ITSM with issues in Jira, and shows more information about integration events in the Activity stream of ticket screen. For a full list of enhancements see the BMC Helix Multi-Cloud Service Management 18.11 release notes and the following Community post.  Remedy Single Sign-On 18.11 now allows you to set up LDAP users as RSSO administrators, and also provides a new option to export and import RSSO configurations via the Data Transfer tool (command line). For a full list of enhancements, please see Remedy Single Sign-On 18.11 release notes.

BMC Digital Workplace 18.11 delivers significant new functionality that customers have requested, including enhancements to the end user experience and catalog capabilities, as well as various defect fixes. Check out our Digital Workplace 18.11 post on BMC Communities for more information.

BMC Helix Business Workflows 18.11 is a modern case management solution that extends services for lines of business — including HR, facilities, and other groups — in a scalable, managed, and automated way. To learn more about BMC Helix Business Workflows 18.11 and BMC Helix Integration Service 18.11, see our Business Workflow 18.11 post on BMC Communities.

BMC Remedy and Discovery YouTube channel

To see great content, like How To videos, Remedy Webinar recordings, and much more, visit the BMC Remedy and Discovery YouTube Channel. If you are already a frequent visitor and want to know what videos have been recently added, look at the What's New Playlist.

 

Did you know? You can customize dashboards in the new Remedy Management Console?

Starting with AR System 18.05, the new Remedy Management Console makes it easier to manage server groups. The main view of this console is the Server Group Dashboard, which uses flashboards to display the overall health of your server group environment. By default, the Remedy Management Console displays six flashboards with useful statistics such as FTS Pending operations, waiting Application Pending jobs, unsent Email Notifications, and more. In this recorded session, we review how you can use this console and can tailor it to present statistics that are vital to the health of your environment.

Watch the video here:

 

Limited Support dates approaching for these Remedy versions

Remedy versions 9.1.00 through 9.1.02 will move to Limited Support on December 22, 2018. To review what Limited Support means, see https://www.bmc.com/support/resources/bmc-product-support-policy.html.

BMC recommends that customers move to a fully supported version. Our latest release, 18.08, is fully supported for almost 3 years. Version 18.08 introduced a rich set of valuable features and new options for Cognitive Service Management. For a summary of the enhancement delivered by BMC in recent Remedy releases, see https://communities.bmc.com/docs/DOC-110514. As you can see in the summary,  we made many improvements to the upgrade process (specifically for the Remedy platform). An upgrade to the latest release (18.08) from Remedy versions 9.1.00 through 9.1.02 will be easier than previous upgrades. Note that Remedy 18.08 is not a new major release. It is a feature release based on the Remedy 9.1 code line. There are no major technology changes.

As a reminder, you can always review the end of support dates at http://www.bmc.com/support under A-Z Supported Products. From this list, you can search for the product. For example, for Remedy ITSM Suite, this information is published at https://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=158016.

New email address for Support Survey

Sometimes you may receive a survey from BMC inviting you to provide feedback on your support experience.  We recently moved the Support CSAT Survey from the Walker platform to the Qualtrics platform. The email now comes from no-reply@qualtrics-research.com. Please ensure that you mark this email address as ‘Not Spam’ or ‘Not Junk’ as we would greatly appreciate your feedback, so that we may improve our service to you in the future.

Additional resources

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