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We are happy to announce the availability of Helix Cognitive Service Management on MS Azure cloud. Customers now have the choice of using Helix on AWS, BMC Cloud the Azure cloud. In addition, Helix Discovery is now available as a service on the AWS cloud.


Solution Description

BMC Helix Discovery is our single, cloud-native solution for discovery and application dependency mapping. It’s the same industry leading Helix Discovery that our customers love, now with additional efficiencies and a lighter footprint. Our Discovery-as-a-Service approach delivers a turnkey SaaS offering that eliminates manual processes such as: (1) Size and stand up large appliances, (2) Apply monthly TKUs  (3) Backup and maintain the data store.


This is a continuation of our Helix launch in June when we announced the entire Helix stack that represents the 3Cs’- Cloud, Containers and Cognitive.

BMC Helix Cognitive Service Management, our end-to-end, multi-cloud SaaS offering that reinvents traditional ITSM by integrating cognitive technologies like artificial intelligence and machine learning. With BMC Helix, our customers can transform every layer of service delivery for end users, agents, and developers, evolving their service management from reactive to proactive and predictive with the highest level of accuracy and speed.


Architecture highlights

At the core of BMC Helix are three key attributes:

  • Everything-as—service in the Cloud: Discovery-as-a service, Remedy as a service, Digital Workplace-as-a-service, Business Workflow-as-a-service
  • Containerized- to run in your choice of cloud AWS, BMC, Azure Cloud
  • Embedded Cognitive capabilities – to help transform from reactive to proactive, predictive and cognitive with embedded AI/ML and Chatbots


Our customers say it best:
“Being one of the first to try out Helix Discovery allowed us to see the productivity benefits of going SaaS with the same great Discovery product.”Blake Bowlin, Remedy System Administrator, The University of Kansas Health System


We had a BMC Helix webinar on Nov 7th, Cognitive Service Management Transformation with BMC Helix featuring IDC, Nayaki Nayyar and our BMC IT department. Be sure to listen and share with your customers as it will be very informative.  You can listen to the webinar here  Cognitive Service Management Transformation with BMC Helix - 1216994



  1. A link to the press release announcing our MS Azure support is here Press Release
  2. More info about BMC Helix is available at
  3. Helix Discovery: