We are happy to announce the availability of Helix Cognitive Service Management on MS Azure cloud. Customers now have the choice of using Helix on AWS, BMC Cloud the Azure cloud. In addition, Helix Discovery is now available as a service on the AWS cloud.
BMC Helix Discovery is our single, cloud-native solution for discovery and application dependency mapping. It’s the same industry leading Helix Discovery that our customers love, now with additional efficiencies and a lighter footprint. Our Discovery-as-a-Service approach delivers a turnkey SaaS offering that eliminates manual processes such as: (1) Size and stand up large appliances, (2) Apply monthly TKUs (3) Backup and maintain the data store.
This is a continuation of our Helix launch in June when we announced the entire Helix stack that represents the 3Cs’- Cloud, Containers and Cognitive.
BMC Helix Cognitive Service Management, our end-to-end, multi-cloud SaaS offering that reinvents traditional ITSM by integrating cognitive technologies like artificial intelligence and machine learning. With BMC Helix, our customers can transform every layer of service delivery for end users, agents, and developers, evolving their service management from reactive to proactive and predictive with the highest level of accuracy and speed.
At the core of BMC Helix are three key attributes:
Everything-as—service in the Cloud: Discovery-as-a service, Remedy as a service, Digital Workplace-as-a-service, Business Workflow-as-a-service
Containerized- to run in your choice of cloud AWS, BMC, Azure Cloud
Embedded Cognitive capabilities – to help transform from reactive to proactive, predictive and cognitive with embedded AI/ML and Chatbots
Our customers say it best: “Being one of the first to try out Helix Discovery allowed us to see the productivity benefits of going SaaS with the same great Discovery product.” – Blake Bowlin, Remedy System Administrator, The University of Kansas Health System