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Welcome to the first edition of Hot Off The Press, a regular newsletter to bring you the latest developments, news and information on BMC Digital Service Management products.


BMC Digital Workplace and Smart IT mobile certificates expiring

When users try to install an expired Digital Workplace or Smart IT on an Apple device, they will see an error message. Check out this video for details on this issue and how to resolve it. This video shows how to confirm the expiration date on your .ipa installer. The video provides references to documentation and knowledge article with details on how to resolve this issue, which requires resigning of the .ipa with an Apple Enterprise Account.  This KA 0001153118 has additional details and links to the documentation.

New class on Smart Reporting

BMC Education introduced a new course: BMC Remedy Smart Reporting 18.x: Fundamentals Using (WBT). This course introduces the learners to the key features and functionality of the BMC Remedy Smart Reporting application. This course shows how to create reports in BMC Remedy Smart Reporting. The course also shows how to create other Smart Reporting elements, such as dashboard tabs and storyboards. In addition, thos course describes all the important console elements and provides details about various reports available out of the box. This course is applicable primarily to Report Consumers & Collaborators, Personal Content Writers, Public Content Writers, and Dashboard Consumers.

Limited Support dates approaching for these Remedy versions

Remedy versions 9.1.00 through 9.1.02 will move to Limited Support on December 22, 2018. To review what Limited Support means, see

BMC recommends that customers move to a fully supported version. Our latest release, 18.08, is fully supported for almost 3 years. Version 18.08 introduced a rich set of valuable features and new options for Cognitive Service Management. For a summary of the enhancement delivered by BMC in recent Remedy releases, see As you can see in the summary,  we made many improvements to the upgrade process (specifically for the Remedy platform). An upgrade to the latest release (18.08) from Remedy versions 9.1.00 through 9.1.02 will be easier than previous upgrades. Note that Remedy 18.08 is not a new major release. It is a feature release based on the Remedy 9.1 code line. There are no major technology changes.

As a reminder, you can always review the end of support dates at under A-Z Supported Products. From this list, you can search for the product. For example, for Remedy ITSM Suite, this information is published at

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