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Please join Darius as he discusses end-to-end integrated proactive service management in the February 2019 webinar.

 

Transitioning from reactive to proactive service management can be challenging. Especially when you don’t know what you are managing, how well it’s performing and using your end users and your event management solution. This session will demonstrate how aligning what you have with how it’s performing and alerting the right resources with the right information effectively moves you from reactive to proactive service management.

 

Darius Wallace is our Customer Success AVP

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the DSM Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

BMC Service Resolution (BSR)

Discovery (Application Models)

https://docs.bmc.com/docs/display/DISCO113/Start+anywhere+application+modeling

https://docs.bmc.com/docs/display/DISCO113/The+Pattern+Language+TPL

 

CMDB (Service Model / Publish to TSOM)

https://docs.bmc.com/docs/ac91/building-a-service-model-609846415.html

https://docs.bmc.com/docs/TSInfrastructure/113/building-a-service-model-774797641.html

https://docs.bmc.com/docs/TSInfrastructure/113/publishing-from-the-bmc-atrium-cmdb-774797708.html

 

TrueSight Operations Management (Policies, Dynamic Thresholds, Analytics, etc.)

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery / ADDM  Digital Workplace / MyIT  HR Case Management