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Please join Jeff as he reviews common issues with SRM processing in November’s monthly webinar.


Requesting the service request is only the initial stage in the processing.  There are additional stages for a request to be processed.  In this session, he will show the high level stages of request processing and focus on the approval and CAI stages of process.  Will review common issues with approval and CAI processing and how to avoid these issues.


Jeff Hudson is a Lead Technical Support Analyst


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


Presentation References


Subscribe to the DSM Remedy & Discovery Youtube Channel


Approval chain blog post


Support Site documentation on logs needed for various scenarios in SRM


Previous Webinar on SRM Troubleshooting


Reprocessing Failed CAI:Event records Video


For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

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