Share:|

Please join Jeff as he reviews common issues with SRM processing in November’s monthly webinar.

 

Requesting the service request is only the initial stage in the processing.  There are additional stages for a request to be processed.  In this session, he will show the high level stages of request processing and focus on the approval and CAI stages of process.  Will review common issues with approval and CAI processing and how to avoid these issues.

 

Jeff Hudson is a Lead Technical Support Analyst

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

Presentation References

 

Subscribe to the DSM Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Approval chain blog post

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2014/10/14/the-pulse-working-withauto-approval-and-ad-hoc-approval-in-bmc-service-request-management

 

Support Site documentation on logs needed for various scenarios in SRM

https://docs.bmc.com/docs/srm1805/troubleshooting-functional-areas-of-the-application-805368023.html

 

Previous Webinar on SRM Troubleshooting

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2014/06/11/connect-with-remedy-understanding-and-troubleshooting-service-request-processing

 

Reprocessing Failed CAI:Event records Video

https://www.youtube.com/watch?v=GPXb-Wrambg

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System  Remedy ITSM  CMDB  Discovery / ADDM  Digital Workplace / MyIT  HR Case Management