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Delighted to share Multi-Cloud Service Management 1808 is GA and is now available to our production customers. Lots of new capabilities in the power packed release including-

  • Incident Consolidation w/ Jira Service Desk (includes new connector, flows, Smart IT UI)
  • Incident Consolidation between Remedy to Remedy
  • Incident Brokering between Remedy to Remedy
  • Attachment support for flows between Service Cloud and Remedy
  • Easier Configuration w/ a redesigned Quick Start Guide

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