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I am happy to announce general availability of BMC Multi-Cloud Service Management 18.05 with power packed brokering and DevOps capabilties. Lots of new innovations based on real world customer use cases. You can now configure multiple JIra instances to integrate with a specific instance of Remedy dynamically based on the data on your tickets. The followinf flows are available to configure for any number of Jira instances:

 

  • Automatically create Jira Issue from Remedy Incident based on UI configurable rules
  • Automatically create Remedy Incident from Jira Issue based on UI configurable rules
  • Automatically create Jira Issue from Remedy Change based on UI configurable rules
  • Automatically create Remedy Change from Jira Issue based on UI configurable rules
  • Status synch for all flows between Remedy and JIra
  • Bi-directional collaboration w/ comment synch between Remedy and Jira
  • Ability to unlink/link Jira Issue from Remedy change via UI action in Smart IT
  • UI visibility of Jira ticket information on Smart IT Incident and Change screens including iOS and Android interface including a link for Jira ticket

 

In addition to these, with 18.05 you can-

- Consolidate cases from Salesforce Service Cloud into Remedy as Incidents

- Use Multi-Cloud Service Management without Smart IT i.e. with Remedy ITSM.

 

There are many other usability enhancements like direct links to vendor ticket etc. makes it much more powerful release.

 

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Click here for more information on BMC Multi-Cloud Service Management on BMC.com.