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I am delighted to share Multi-Cloud Service Management 18.02 with lots of impressive new additions is now live. Thank you for an overwhelming response and accolades on Multi-Cloud Service Management 17.11. Multi-Cloud Service Management 18.02 is a separately licensable, cloud based, add-on service for Remedy for a seamless experience across cloud services and providers.


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With this new offering, we are now able to extend Remedy ITSM to multi-cloud environments furthering our solution for our customer’s journey to Multi-Cloud. This enables a single pane of glass for:

  • brokering incidents across multiple cloud providers/applications such as AWS, Service Cloud (Salesforce)
  • and extend ITSM processes for DevOps using Jira/Agile Central as an agile development tool.

Broker tickets with major Cloud Service Providers



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