Please join Brigid, Gustavo, and Murali as they present on Remedy 9:Best Practices for Loading and Migrating Data in the ITSM Solution, during this special March 28, 2018 webinar.
In this session, Brigid, Gustavo, and Murali will discuss the available tools for managing data within the ITSM Solution. They will review best practices for working with ITSM, CMDB, and SRM data. Discussing the supported use cases for each scenario. This discussion will include Data Management Tool, UDM, DDM, Atrium Integrator jobs, and SRM Import/Export tools.
Brigid Walsh Senior Product Developer
Gustavo del Gerbo is Senior Product Developer
Murali Viswanathan is Lead Product Developer
Below is the recording from the live webinar including Q&A asked during the event. The recording is also available as a podcast on iTunes.
Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.
Atrium Integrator documentation
Atrium Integrator / Spoon videos
Atrium Integrator Webinar
DDM and UDM/DMT
Data Migration main page
Data Management (Videos available)
UDM/DMT Overview (Steps)
Fresh Install Migration Whitepaper
Migrating BMC Service Request Management objects and data
Using the AR System Deployment Management Console
Using SRM’s Import Export Console
Service Targets export and import
SVT rebuild information