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Please join Brigid, Gustavo, and Murali as they present on Remedy 9:Best Practices for Loading and Migrating Data in the ITSM Solution, during this special March 28, 2018 webinar.


In this session, Brigid, Gustavo, and Murali will discuss the available tools for managing data within the ITSM Solution.  They will review best practices for working with ITSM, CMDB, and SRM data.  Discussing the supported use cases for each scenario.  This discussion will include Data Management Tool, UDM, DDM, Atrium Integrator jobs, and SRM Import/Export tools.


Brigid Walsh Senior Product Developer

Gustavo del Gerbo is Senior Product Developer

Murali Viswanathan is Lead Product Developer


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


Presentation References

Atrium Integrator

Spoon documentation

Pentaho communities

Atrium Integrator documentation

Atrium Integrator / Spoon videos

Atrium Integrator Webinar


Data Migration main page

Data Management (Videos available)

UDM/DMT Overview (Steps)

UDM/DMT Configuration

Data Wizard

Fresh Install Migration Whitepaper


Migrating BMC Service Request Management objects and data

Using the AR System Deployment Management Console

Using SRM’s Import Export Console


Service Targets export and import

SVT rebuild information



For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM The specified item was not found. Digital Workplace HR Case Management  Discovery / ADDM