
Connect with Remedy - Remedy 9:Best Practices for Loading & Migrating Data in the ITSM Solution Special Webinar
Posted by Gregory Kiyoi
Please join Brigid, Gustavo, and Murali as they present on Remedy 9:Best Practices for Loading and Migrating Data in the ITSM Solution, during this special March 28, 2018 webinar.
In this session, Brigid, Gustavo, and Murali will discuss the available tools for managing data within the ITSM Solution. They will review best practices for working with ITSM, CMDB, and SRM data. Discussing the supported use cases for each scenario. This discussion will include Data Management Tool, UDM, DDM, Atrium Integrator jobs, and SRM Import/Export tools.
Brigid Walsh Senior Product Developer
Gustavo del Gerbo is Senior Product Developer
Murali Viswanathan is Lead Product Developer
Below is the recording from the live webinar including Q&A asked during the event. The recording is also available as a podcast on iTunes.
Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.
Presentation References
Atrium Integrator
Spoon documentation
http://wiki.pentaho.com/display/EAI/Spoon+User+Guide
Pentaho communities
http://forums.pentaho.com/forumdisplay.php?135-Pentaho-Data-Integration-Kettle
Atrium Integrator documentation
https://docs.bmc.com/docs/display/public/ac81/Understanding+Atrium+Integrator
Atrium Integrator / Spoon videos
https://docs.bmc.com/docs/display/NP/Atrium+Integrator+Videos
Atrium Integrator Webinar
https://communities.bmc.com/docs/DOC-24058
DDM and UDM/DMT
Data Migration main page
https://docs.bmc.com/docs/brid91/en/migrating-delta-data-610402665.html
Data Management (Videos available)
https://docs.bmc.com/docs/itsm91/data-management-608491776.html
UDM/DMT Overview (Steps)
https://docs.bmc.com/docs/itsm91/overview-of-the-data-load-process-608491915.html
UDM/DMT Configuration
https://docs.bmc.com/docs/itsm91/configuring-data-management-608491780.html
https://docs.bmc.com/docs/itsm91/configuring-data-management-recommendations-646741183.html
https://docs.bmc.com/docs/itsm91/configuring-the-load-file-path-for-the-bmc-remedy-ar-system-attachments-and-spreadsheets-repository-608491782.html
https://docs.bmc.com/docs/itsm91/configuring-data-management-application-preferences-608491784.html
Data Wizard
https://docs.bmc.com/docs/display/public/itsm90/Using+the+data+wizard+to+modify+data
Fresh Install Migration Whitepaper
https://communities.bmc.com/people/muraliviswa/blog/2018/03/29/database-independant-data-migration-fresh-install-data-migration-bmc-solution
SRM
Migrating BMC Service Request Management objects and data
https://docs.bmc.com/docs/display/public/srm91/Migrating+BMC+Service+Request+Management+objects+and+data#MigratingBMCServiceRequestManagementobjectsanddata-Comparisonofmigrationmethods
Using the AR System Deployment Management Console
https://docs.bmc.com/docs/display/ars91/Using+the+AR+System+Deployment+Management+console
Using SRM’s Import Export Console
https://docs.bmc.com/docs/srm91/using-the-import-export-console-668433019.html
SLM
Service Targets export and import
https://docsbmc.com/docs/slm91/importing-service-targets-and-agreements-609065944.html
SVT rebuild information
https://docs.bmc.com/docs/slm91/scheduling-the-building-of-service-targets-609065945.html
https://docs.bmc.com/docs/itsm91/rebuilding-request-based-or-availability-service-target-data-sources-608491085.html
https://docs.bmc.com/docs/brid91/en/migrating-a-modified-service-target-or-agreement-after-initial-migration-610402703.html
For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan |
Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management Discovery / ADDM
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