Please join Brigid, Gustavo, and Murali as they present on Remedy 9:Best Practices for Loading and Migrating Data in the ITSM Solution, during this special March 28, 2018 webinar.

In this session, Brigid, Gustavo, and Murali will discuss the available tools for managing data within the ITSM Solution.  They will review best practices for working with ITSM, CMDB, and SRM data.  Discussing the supported use cases for each scenario.  This discussion will include Data Management Tool, UDM, DDM, Atrium Integrator jobs, and SRM Import/Export tools.

Brigid Walsh Senior Product Developer

Gustavo del Gerbo is Senior Product Developer

Murali Viswanathan is Lead Product Developer

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

Presentation References

Atrium Integrator

Spoon documentation
http://wiki.pentaho.com/display/EAI/Spoon+User+Guide

Pentaho communities
http://forums.pentaho.com/forumdisplay.php?135-Pentaho-Data-Integration-Kettle

Atrium Integrator documentation
https://docs.bmc.com/docs/display/public/ac81/Understanding+Atrium+Integrator

Atrium Integrator / Spoon videos
https://docs.bmc.com/docs/display/NP/Atrium+Integrator+Videos

Atrium Integrator Webinar
https://communities.bmc.com/docs/DOC-24058

DDM and UDM/DMT

Data Migration main page

https://docs.bmc.com/docs/brid91/en/migrating-delta-data-610402665.html

Data Management (Videos available)

https://docs.bmc.com/docs/itsm91/data-management-608491776.html

UDM/DMT Overview (Steps)

https://docs.bmc.com/docs/itsm91/overview-of-the-data-load-process-608491915.html

UDM/DMT Configuration

https://docs.bmc.com/docs/itsm91/configuring-data-management-608491780.html

https://docs.bmc.com/docs/itsm91/configuring-data-management-recommendations-646741183.html

https://docs.bmc.com/docs/itsm91/configuring-the-load-file-path-for-the-bmc-remedy-ar-system-attachments-and-spreadsheets-repository-608491782.html

https://docs.bmc.com/docs/itsm91/configuring-data-management-application-preferences-608491784.html

Data Wizard

https://docs.bmc.com/docs/display/public/itsm90/Using+the+data+wizard+to+modify+data

Fresh Install Migration Whitepaper

https://communities.bmc.com/people/muraliviswa/blog/2018/03/29/database-independant-data-migration-fresh-install-data-migration-bmc-solution

 
SRM

Migrating BMC Service Request Management objects and data

https://docs.bmc.com/docs/display/public/srm91/Migrating+BMC+Service+Request+Management+objects+and+data#MigratingBMCServiceRequestManagementobjectsanddata-Comparisonofmigrationmethods

Using the AR System Deployment Management Console

https://docs.bmc.com/docs/display/ars91/Using+the+AR+System+Deployment+Management+console

Using SRM’s Import Export Console

https://docs.bmc.com/docs/srm91/using-the-import-export-console-668433019.html

SLM

Service Targets export and import

https://docsbmc.com/docs/slm91/importing-service-targets-and-agreements-609065944.html

SVT rebuild information

https://docs.bmc.com/docs/slm91/scheduling-the-building-of-service-targets-609065945.html

https://docs.bmc.com/docs/itsm91/rebuilding-request-based-or-availability-service-target-data-sources-608491085.html

https://docs.bmc.com/docs/brid91/en/migrating-a-modified-service-target-or-agreement-after-initial-migration-610402703.html

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM