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I'm thrilled, it’s finally here!! I am happy to announce Multi-Cloud Service Management 17.11.00 – a separately licensable, cloud based, add-on service for Remedy customers is now available for customers.


With this new offering, we are now able to extend ITSM to multi-cloud environments furthering our solution for our customer’s journey to Multi-Cloud. This enables a single pane of glass for brokering incidents across multiple cloud providers/applications such as AWS, Service Cloud (Salesforce) and extend ITSM processes for DevOps using Jira as an agile development tool.


With Multi-Cloud 17.11.00, our Remedy customers efficiently manage IT Services using:

  • Collaborative, automated Incident Management
    • OOTB Incident brokering w/ AWS and Salesforce (Service Cloud)
    • Broker incidents to non-OOTB vendors
  • DevOps Integration w/ Agile Development Tool Jira for
    • Remedy Incident to JIRA Defect/User Story flows
    • JIRA User Story to Remedy Change flows
    • Integrate Remedy with your own Agile Development Tool
  • Cloud Service Dashboard


It is a huge step forward for our Remedy customers to elevate their service management with the most advanced capabilities on the planet. Thank you all for helping us  deliver an exceptional, game changing subscription service for Remedy customers. Happy Holidays!



== Update from March 2018 ==

Multi-Cloud Service Management 18.02 is now live!