Please join Pradeep and Tom as they present Multi-Cloud Service Management during the March 2018 webinar.


In this session, they will provide an overview of key features, demonstration, and technical architecture.


Multi-Cloud Service Management is a next-generation cloud based service that helps Remedy customers integrate & automate their IT service management processes when using multiple external providers/vendors.  It augments Remedy ITSM with new capabilities:

•             Brokering of ITSM tickets (incidents, change requests, ...) between Remedy ITSM and the providers' ticketing systems

•             OOTB Integration with Agile SW Development tools like Jira to create Remedy ITSM records from Jira issues and vice versa

•             Comprehensive overview of cloud services (health, tickets, notifications, ...) such as Amazon AWS or Salesforce

•             Pre-defined connectors for most common cloud services, with option for custom-built extensions


Pradeep Kumar is a Lead Product Manager

Thomas Adrian is a Product Development Architect


Event Registration Details


Date: Wednesday, March 21, 2018

Time: 10 a.m. Central Standard Time (GMT-6)

Registration Link:

Registration Password: bmc


After registration, you will receive a confirmation email.



For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium MyIT HR Case Management  Discovery / ADDM