Please join Pradeep and Tom as they present Multi-Cloud Service Management during the March 2018 webinar.
In this session, they will provide an overview of key features, demonstration, and technical architecture.
Multi-Cloud Service Management is a next-generation cloud based service that helps Remedy customers integrate & automate their IT service management processes when using multiple external providers/vendors. It augments Remedy ITSM with new capabilities:
• Brokering of ITSM tickets (incidents, change requests, ...) between Remedy ITSM and the providers' ticketing systems
• OOTB Integration with Agile SW Development tools like Jira to create Remedy ITSM records from Jira issues and vice versa
• Comprehensive overview of cloud services (health, tickets, notifications, ...) such as Amazon AWS or Salesforce
• Pre-defined connectors for most common cloud services, with option for custom-built extensions