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Please join Pradeep and Tom as they present Multi-Cloud Service Management during the March 2018 webinar.

 

In this session, they will provide an overview of key features, demonstration, and technical architecture.

 

Multi-Cloud Service Management is a next-generation cloud based service that helps Remedy customers integrate & automate their IT service management processes when using multiple external providers/vendors.  It augments Remedy ITSM with new capabilities:

•             Brokering of ITSM tickets (incidents, change requests, ...) between Remedy ITSM and the providers' ticketing systems

•             OOTB Integration with Agile SW Development tools like Jira to create Remedy ITSM records from Jira issues and vice versa

•             Comprehensive overview of cloud services (health, tickets, notifications, ...) such as Amazon AWS or Salesforce

•             Pre-defined connectors for most common cloud services, with option for custom-built extensions

 

Pradeep Kumar is a Lead Product Manager

Thomas Adrian is a Product Development Architect

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

Presentation References

 

 

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium MyIT HR Case Management  Discovery / ADDM