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Please join Doug, Mark, Sally, and Steve as they present on ITSM Suite Administration and Maintenance Best Practices during the September webinar.


In this session they will cover the best practices for administering and maintaining your ITSM suite environment.  Including This will include checks for configuration, stability, performance, file maintenance, and health.  The frequency for performing these checks as well as the desired objectives will also be included.


Douglas Reif is a Principal Technical Support Analyst

Mark Walters is a Principal Technical Support Analyst

Sally Ludwig is a Lead Technical Support Analyst

Steven Duncan is a Senior Technical Support Analyst


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


Presentation References

AR System Maintenance KA#000140984

AR System Server Events documentation

Database form size SQL Queries – KA#000142604

Midtier Health – KA#000120022

Best Practice Configuration Documentation – KA#000114508



For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

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