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Please join Rahul, as he present on Smart Reporting during the August webinar.

 

In this session he will discuss Smart Reporting features, functionality, implementation and deployment details.

 

Smart Reporting enables self-service reporting with rich data visualization, multiple charting options, cross-ITSM process reporting, semantic view of Remedy metadata, and out-of-the-box, persona-driven content. All of this with an author-once, consume-anywhere philosophy and 100% Web experience.

 

Smart Reporting has evolved since first introduced with Remedy 9. Its expanded features include spatial and location intelligence for ITSM with Geopacks, access to smart reporting via native mobile app, new admin insight dashboard for tracking adoption & usage of smart reporting, enhanced querying to create complex reports, embedding of reports in external portals, UX improvements, flexible content creation canvas, new out-of-the-box reports and KPIs for various personas and more!

 

Rahul Vedak is a Senior Product Manager

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

Presentation References

YouTube Videos

https://www.youtube.com/playlist?list=PLibAMtD70sYGawT95OT5_VhrJ8i5C-HOD

 

BMC Communities - Smart Reporting Group

https://communities.bmc.com/groups/get-started-with-smart-reporting

 

Smart Reporting Documentation

https://docs.bmc.com/docs/itsm91/getting-started-with-bmc-remedy-smart-reporting-608491584.html

https://docs.bmc.com/docs/smartit16/generating-and-interpreting-kcs-reports-674563379.html

https://docs.bmc.com/docs/display/public/smartIT13/Reviewing+your+knowledge+team%27s+performance+using+KCS+reports

 

Previous Smart Reporting Webinar

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2015/07/15/connect-with-remedy-smart-reporting-in-90-webinar

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM