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We are excited to announce general availability of Remedy 9.1 SP3 and Smart IT 1.6. These new releases include several valuable enhancements for our customers, in support of our Service Management Excellence vision.


Smart Reporting Enhancements in Remedy 9.1 SP3 (9.1.03)


Technology Upgrade that Offers Easy to Navigate and Use Smart Reporting UI:

  • OEM technology upgrade to the latest version - Top rated 'Idea' for Smart Reporting is now delivered!
  • Refined UI and navigation
  • New “Quick Create” button
  • New “My Content” section keeps track of your draft and published content
  • New content creation canvas allows freeform drag-and-drop creation of infographics and rich dashboards
    • Control over positioning and resizing of charts, text, labels
    • Annotate canvases with text, images and icons
  • New pop-up window gives user choice over how to proceed for long running report


New Content for Smart Reporting:

  • New charts and KPIs, in addition to the new Release Management reports and dashboard
  • New ability to report on hierarchical CMDB configuration item (CI) data
    • Includes new semantic view and a sample report
  • New KPI charts for Incident and Work orders
  • New Knowledge Management reports to identify trends in keyword searches and article usage


Smart Reporting with Enhanced Analytical Capabilities:

  • Add forecasts and trend-lines to reports and dashboards
    • Quickly add forecasts and trend lines to new or existing charts

    • Forecasting includes moving average or simple, double, and triple exponential smoothing

    • Trend lines show moving average and linear or polynomial regression

    • Drag-and-drop statistical functions onto the chart to display more visual analysis

  • Create advanced reports with new subquery/append capability
    • Combine data from separate semantic views (Problem, Incident, Change etc) into a single report
  • New rich query capability for creating 'Calculated Fields'
    • Aggregate list string values into single column
    • Manipulate and format dates for easier charting – display first day of the month, quarter, year etc
    • Return length and position of specific character or word in given string


Easily Embed Smart Reports in 3rd Party Portals:

  • New JavaScript API enables embedding of reports and dashboard in 3rd party portals such as SharePoint, Intranet portals, monitoring solutions, web pages and so on
  • Fully interactive experience for embedded reporting - includes drill-down, chart/data toggle and export to multiple formats


For complete list of Smart Reporting 9.1 SP3 enhancements, see release notes here - 9.1.03: Service Pack 3 - BMC Remedy IT Service Management Suite 9.1 - BMC Documentation


Also check this blog by Peter Adams for details of other enhancements as part of Remedy 9.1 SP3 and Smart IT 1.6 release - New user experience for Release Management, Smart Reporting enhancements and upgrade improvements – Remedy 9.1 SP3 and Smart IT 1.6 now available!


Thank you for your continued support of the Remedy family of products and we look forward to updating you on more innovative product enhancements in the coming months.


Kind regards


The Remedy team