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Please join Seema as she presents on Smart IT performance considerations during this July’s webinar.

 

She will discuss optimizing performance of the functional areas of Smart IT.  The Smart IT functional area include the ticket console user Interaction, searching, adding and editing other data.  In addition, AR server, Smart IT server, and database tuning will be reviewed.

 

Seema Kaul is a Principal Product Developer

 

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

 

Presentation References

 

Smart IT Performance Tuning

Smart IT Performance

https://docs.bmc.com/docs/display/public/smartit15/Smart+IT+performance

 

Performance Tuning Recommendations

https://docs.bmc.com/docs/display/public/smartit15/Smart+IT+performance+tuning+recommendations

 

General Troubleshooting

https://docs.bmc.com/docs/display/public/smartit15/General+troubleshooting+in+Smart+IT#GeneraltroubleshootinginSmartIT-PerformanceissuesintheTicketConsole

 

Overview Console Performance Considerations

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2017/07/13/connect-with-remedy-remedy-9overview-console-performance-considerations

 

Adding database indexes for performance improvement

https://docs.bmc.com/docs/display/public/smartit15/Adding+database+indexes+for+performance+improvement

 

Installation/Mongo config

https://docs.bmc.com/docs/display/public/myit31/Troubleshooting+installation+and+upgrade+issues+in+Smart+IT+and+MyIT

 

 

Links to AR Sizing and performance tuning

Sizing Baselines

https://docs.bmc.com/docs/display/public/itsm91/Sizing+baselines#Sizingbaselines-Hardwarerecommendation

 

Performance Tuning for Remedy

https://docs.bmc.com/docs/display/public/brid91/Performance+tuning+for+Remedy?src=breadcrumbs-expanded&src=breadcrumbs-expanded

 

BMC Performance Team Configuration Checklist KA

https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA014000000h9kqCAA

 

FTS Fortification

https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/08/30/the-pulse-fts-fortification

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium MyIT HR Case Management  Discovery / ADDM