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Please join Seema as she presents on Smart IT performance considerations during this July’s webinar.


She will discuss optimizing performance of the functional areas of Smart IT.  The Smart IT functional area include the ticket console user Interaction, searching, adding and editing other data.  In addition, AR server, Smart IT server, and database tuning will be reviewed.


Seema Kaul is a Principal Product Developer



Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.





Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.



Presentation References


Smart IT Performance Tuning

Smart IT Performance


Performance Tuning Recommendations


General Troubleshooting


Overview Console Performance Considerations


Adding database indexes for performance improvement


Installation/Mongo config



Links to AR Sizing and performance tuning

Sizing Baselines


Performance Tuning for Remedy


BMC Performance Team Configuration Checklist KA


FTS Fortification



For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM The specified item was not found. MyIT HR Case Management  Discovery / ADDM