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Please join Rahul, Rick, and Pradeep as they present an update on Remedy 9.1 Service Pack 3 and SmartIT 1.6 in this June's webinar.


They will cover improvements and new functionality available with Service Pack 3 for 9.1 released June 2017. This release has a focus on quality, supportability, and upgrade process optimization designed to reduce upgrade time and effort. Additionally, we’ll discuss Reporting enhancements and Smart IT 1.6.



Rahul Vedak is a Lead Product Manager

Pradeep Kumar is a Principal Product Manager

Jon Hall is a Principal Product Manager



Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.





Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.



Presentation References

Remedy AR System 9.1 SP3


Atrium CMDB 9.1 SP3


Remedy ITSM Suite 9.1 SP3


Remedy Single Sign-On 9.1 SP3


Smart IT 1.6


For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

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