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Attendee Winners

  • Gabriela Ramirez, Banco De Credito Del Peru
  • Yingjie Tang, Cincinnati Insurance Companies
  • Shivkrishna Vengal, Emirates National Oil Company LLC
  • David Conrow, USDA
  • Daniel Condrea, Orange Romania


Based on the feedback of the 1st "Ask Support" Remedy 9 Upgrade Live Q&A webinar, we are hosting another one to get your questions answered.


Upgrades aren't always done frequently and the smallest item of applying the latest hotfix, validating functionality, or configuring the system properly could impact the upgrade.


Do you have these questions or other Remedy 9 Upgrade questions:

  • Planning to upgrade to Remedy 9?
  • Do you have questions about the upgrade process?
  • Do you know what upgrade paths exist?
  • What resources are available to help plan the upgrade?


Please join senior BMC Support and Engineering team members with practical upgrade experience from actual customer upgrades and in-house tests. They will provide answers to your upgrade questions to help make it a success.


Team Members Include

Sankar Ayinala is a Lead Product Developer

Steven Duncan is a Senior Technical Support Analyst

John Gallagher is a Lead Technical Support Analyst

Daniel Hudsky is a Lead Technical Support Analyst

Gregory Kiyoi is a Principal Technical Support Analyst

Douglas Reif is a Principal Technical Support Analyst

Alex Vidaurri is a Senior Technical Support Analyst

Mark Walters is a Principal Technical Support Analyst


You can find questions discussed during the webinar session in an attachment or on this online document.


Presentation References

AMIGO Program

Deployment Portal: Planning an Upgrade

Remedy 9.x Upgrade Enablement

Upgrading Atrium Core – What you should know to prevent upgrade failures

Knowledge Article 000097520

Recommended Hotfixes



For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

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