Upgrades aren't always done frequently and the smallest item of applying the latest hotfix, validating functionality, or configuring the system properly could impact the upgrade.
Do you have these questions or other Remedy 9 Upgrade questions:
Planning to upgrade to Remedy 9?
Do you have questions about the upgrade process?
Do you know what upgrade paths exist?
What resources are available to help plan the upgrade?
Please join senior BMC Support and Engineering team members with practical upgrade experience from actual customer upgrades and in-house tests. They will provide answers to your upgrade questions to help make it a success.