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Please join Gustavo as he presents on Remedy 9.1 SP2 Reconciliation Engine Best Practices and Troubleshooting in this month’s webinar.

 

In this session, he will cover Reconciliation Engine configuration, log review, and resolving common problems.  Also will discuss identifying performance issues and how to resolve from the Application and/or database.

 

Gustavo del Gerbo is a Senior Product Developer

 

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

 

Presentation References

 

Duplicate Data

https://docs.bmc.com/docs/display/public/ac91/Investigating+issues+with+duplicate+data+in+CMDB

https://docs.bmc.com/docs/display/public/ac81/Removing+duplicate+computer+systems+from+the+CMDB

https://docs.bmc.com/docs/display/public/ac81/Modifying+reconciliation+identification+rules+to+avoid+duplicates

 

AR Log Analyzer tool

https://communities.bmc.com/docs/DOC-25473

 

Installing

https://docs.bmc.com/docs/display/public/ars91/Installing+AR+System+Log+Analyzer

 

Running

https://docs.bmc.com/docs/display/public/ars91/Running+AR+System+Log+Analyzer

 

Analyzing

https://docs.bmc.com/docs/display/public/ars91/Viewing+AR+System+Log+Analyzer+output

 

Investigating

https://docs.bmc.com/docs/display/public/ars91/Investigating+slow+BMC+Remedy+AR+System+API+calls

 

Recommended Hotfixes

ftp://ftp.bmc.com/pub/ARRecommendedFixes/

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM