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Please join Chetan as he presents on troubleshooting performance issues in Remedy Java Applications in this month’s webinar.

 

In this session, he will cover the setup process, capturing of logs, and basic analysis for the following scenarios:

  • Intermittent hang
  • Slow increase in load, leading up to hang
  • Slow performance/high response times
  • Out of memory

 

These apply to the AR Server, Plug-in server, Midtier, and Smart Reporting.

 

Chetan Hiwarale is a Product Developer

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

 

Presentation References

 

Java Virtual Machine Monitoring, Troubleshooting, and Profiling Tool

http://docs.oracle.com/javase/6/docs/technotes/tools/share/jvisualvm.html

 

Java VisualVM JMX connection setup

https://visualvm.java.net/jmx_connections.html

 

Heap Dump Analysis using Eclipse Memory Analyzer

http://help.eclipse.org/neon/index.jsp?topic=%2Forg.eclipse.mat.ui.help%2Fgettingstarted%2Fbasictutorial.html

 

http://www.simplecodestuffs.com/java-heap-dump-analysis-using-eclipse-memory-analyzer-mat/

 

 

Thread Dump Analysis Using TDA

https://java.net/downloads/tda/tda-2.2.pdf

 

https://dzone.com/articles/how-analyze-java-thread-dumps

 

GC Log Analysis

http://gceasy.io/

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM