Please join Doug as he presents on Remedy 9: Configuring Email Engine in a Server Group in this month’s webinar.


In this session, he will cover email engine architecture, configuration, failover, and troubleshooting.


Douglas Reif is a Principal Technical Support Analyst


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.





Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.



Presentation References


Service Failover


Changing the ranking of a service provider


Email Engine Debugging


Windows Email Engine Heap Size


Centralized Configuration


Knowledge articles

000095187     Adding –Dmail.debug=true to Email Engine Startup

000094022     Change Email Engine Heap Size

000027854     Email Engine Windows Registry Settings

000129255     How can I test my Mailbox Configuration outside of the Email Engine?




For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

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